MPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.gle/EvjAzw9xhkrbUtCAA

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Job security, pension, and robust retirement options
• Competitive pay with consistent bi-yearly or yearly increases
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
• Generous paid time off, family leave, and more!
• Diverse work environment in a diverse city
• Union protections and representation
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Under direct supervision of the Network Management, the Network Engineer Senior will lead a team of engineers supporting the City's WAN comprising of over 25,000 employees and over 60 Departments including Public Safety systems. The incumbent will provide technical leadership and assumes technical responsibility for completion of major projects or serves as technical authority, and perform and reviews complex work involving analysis, planning, designing, implementation, maintenance, troubleshooting complex large City WAN.

Essential Duties:

• Perform architectural reviews and assists in providing recommendations and designs related to the City's key connectivity methods including WAN and LAN infrastructure, Datacenter, remote access, extranets / firewalls /URL Filtering, wireless, and Voice over IP.
• Analyze, plan, implement/configure, troubleshoot, and maintain the City's MPLS based WAN infrastructure up to the customer site, including incorporating Quality of Service (QOS) into network layers.
• Responsible for designing, planning, installation, configuration, documentation, and troubleshooting the City's new and existing enterprise network infrastructure including the CCSF Fiber WAN and Datacenters.
• Provide senior level technical expertise in the implementation of new client LANs.
• Provide senior level technical expertise in WAN network connectivity to new network installations.
• Provide senior level technical expertise in the implementation of new Cisco VOIP systems for a 25,000 node deployment.
• Provide senior level technical expertise in designing, implementing, and maintaining an enterprise wireless network that includes Cisco wireless controllers and Cisco access points.
• Configure, install and maintain with expert knowledge on Cisco routers, Cisco Nexus series, all enterprise level Cisco catalyst switches including 9000, 6500, and 4500.
• Configure, install and maintain with senior knowledge on Cisco ASA, and Palo Alto firewalls in High Availability mode.
• Configure identity management appliances including ISE, and ACS.
• Configure and maintain DNS appliances such as INFOBLOX.
• Work closely with department project managers, clients, vendors, and other departmental staff to provide network services for enterprise project and other network services as requested.
• Implement standards and best practices in disciplines such as network security, network provisioning, and network design.
• Develop departmental documentation standards.
• Mentor Senior and Junior Network Engineers.
• Analyze and configure ACI through its programming API
• Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
• Perform other duties as assigned.

Job Type:

This Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.  Travel within San Francisco may be required.

The incumbent must be a resident of the State of California or be willing to relocate within 4 weeks of beginning employment with the City and County of San Francisco.

The City and County of San Francisco does not sponsor visas. If you have an F1 student visa, the City will not sponsor the “optional practical training” requirement. All applicants must be able to demonstrate that they are legally able to work in the United States without visa sponsorship by the employer.

Incumbent may be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

This position supports remote work. The incumbent may be permitted to work a hybrid schedule with their supervisor’s approval, after which they must work at least two days in the office every two weeks.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

License and Certification:

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable Qualifications:

• Certification with Cisco
• Certification with InfoBLOX
• Recent and verifiable experience with ThousandEyes
• Recent and verifiable experience in MPLS troubleshooting
• Recent and verifiable experience in design and documentation of complex enterprise networks
• Recent and verifiable experience implementing and maintaining Cisco SDA
• Recent and verifiable experience implementing and maintaining Cisco ACI
• Recent and verifiable experience implementing and maintaining Cisco DNA
• Experience with Cisco Routers and Switches
• Experience with Cisco ASA firewalls
• Experience with ISE
• Experience with Cisco Wireless Controllers and Cisco Access Points
• Experience with Next Generation Palo Alto firewalls
• Experience with INFOBLOX
• Experience with F5 LTM/GTM
• Experience with Visio software
• Experience with SNMP monitoring tools

Note:

Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Compensation: $70.3125 - $88.4625 (hourly) / $146,250 - $184,002 (annual)

How to Apply

• Application Deadline: May 17, 2024 at 11:59 PM
• Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
• In additional to submitting your application, you MUST submit this supplemental questionnaire: https://forms.gle/EvjAzw9xhkrbUtCAA

You may contact Carol Wong via email at [email protected] with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Helpful Information

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.