Specific information regarding this recruitment process is listed below.          

Application Opening: Thursday, April 25, 2024
Application Deadline: Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Wednesday, May 1, 2024.
Salary Range: $67,964 - $82,576 Annually
Recruitment ID: TEX- 1704-EXEMPT, RTF0139813-01127343

Appointment Type: This is a Category 16, Temporary Exempt (TEX), as-needed position not to exceed six (6) months or 1,040 hours in a fiscal year. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer.

San Francisco Public Works (Public Works) has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

Please visit the “About Us” section of our website at https://www.sfpublicworks.org/about to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more.

The Bureau of Street Environmental Services (SES) keeps the City’s streets, sidewalks, and other public spaces clean with mechanical and manual sweeping, graffiti abatement, and power washing. The 24/7 operation runs specialized operations, including the Hot Spots teams that focus on encampment cleanups, CleanCorridorsSF, which provides a weekly deep cleaning to neighborhood commercial corridors, and proactive illegal dumping runs in the most impacted areas. The team also supports volunteer programs to advance San Francisco’s cleaning and greening initiatives.

Public Works currently has a vacancy for an as-needed on-call Communication Dispatcher within the Bureau of Street Environmental Services.

Under supervision, as a Communications Dispatcher I, you will perform a variety of specialized duties in connection with communications dispatch functions. In this role, you will operate a variety of communications equipment, including two-way radio base stations, telephones and radio-paging services to dispatch and transmit information with mobile field units and communicate with the public.

Important and Essential Duties:
Your duties as a Communications Dispatcher I may include, but are not limited to, the following: 

• Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way radio and pager systems utilized to receive information, request reports and emergency calls from several mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
• Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
• Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
• Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.
• Assists communications dispatchers to coordinate communications emergency procedures by working with staff from various City departments (e.g., Police, Municipal Transportation Agency, Fire, Sheriff and Public Utilities Commission) and communications dispatchers from 911 during accidents, emergencies and natural or other disasters.
• Transmits alarm information to supervisor on duty when the department needs assistance; notifies the Police department daily of streets scheduled for no-parking zones; prepares records and performs other clerical duties related to these procedures. May monitor surveillance equipment and intrusion alarms from on-site buildings.
• Responds to calls and closes out service requests from San Francisco’s 311 Customer Service Center.

Nature of Work: This is an as-needed position with irregular and limited hours. You may be required to work variable shifts which include nights, weekends and holidays.

Minimum Qualifications:

Experience:

1. One (1) year of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another.
   OR
2. Combined total of one (1) year of verifiable experience operating a multi-line telephone and a two-way radio communications base system. Six (6) months of this experience must have been operating a two-way radio base station.

Note on Qualifying Experience: Experience with hand-held two-way radios is not qualifying. Applicants must have operated a two-way radio base station in order to be considered qualified to participate in this recruitment process.

One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

CONDITION OF EMPLOYMENT
Valid Driver’s License: Applicants must possess a valid State of California driver’s license with no restrictions that would prohibit them from legally performing the essential functions and duties of the role. 

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include an evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will move forward in the recruitment process.

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates may be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, Kristi Sevilla, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.