• Application Opening: 4/23/2024
• Application Filing Deadline: 4/29/2024
• Annual Salary: $119,158 to $149,890
• Recruitment ID: RTF0144415-01136659 (TEX-1041-144416)

• Location: This position will work onsite in Moccasin, CA (140 miles east of San Francisco Bay Area).

APPOINTMENT TYPE: Temporary Exempt (TEX): This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Project: Technology Refresh Program

The Technology Refresh Program is an SFPUC-wide effort to keep staff computers secure and reliable. The lifecycle of a personal computer is about 4 years, after which support of the hardware from the manufacturer expires. Once this time has elapsed, the hardware will not receive firmware updates to protect against new vulnerabilities and can be expected to fail at a high rate. HHWP Enterprise Systems has 82 deployed computers past this 4-year threshold in the FY ending June 2023. We have 81 that remain to be replaced or decommissioned. In the FY ending June 2025 we will have another 98 computers pass this 4-year threshold. The 1041 IT Engineer Assistant will be working on the Technology Refresh Program cycle which will not exceed 3 years.  

Position Summary

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include mainframes, mini-computers, LANS, WANs and the physical and logical components that integrate these systems together as an enterprise networking backbone. Serves as assistant technical architect and systems integrator for large complex systems or networks.

Essential Duties and Responsibilities

1. Assist in determining requirements for the development or enhancement of large complex systems or networks that serve as a data processing backbone for the City and County of San Francisco's information technologies infrastructures.

2. Assist in the designing, planning, integration, testing, implementation, documentation and enhancement of the physical and logical components of a large complex system or network.

3. Assist in performing systems integration for interoperability over dissimilar platforms and technologies. This may involve the integration of various protocols, systems software, hardware and communications platforms.

4. Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network.

5. Assist in writing "user exits" to customize large systems software which may involve specialized programming languages.

6. Assist in analyzing, detecting, identifying and connecting complex systems software or hardware deficiencies.

7. Assist in the resolution of technical problems through telephone calls to vendors, other IS professionals and departments.

8. Assist in planning, implementing and maintaining upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.

9. Document procedures and troubleshooting techniques related to systems/networks software and hardware; develop and review documentation prior to general distribution.

10. May assist in planning, developing and implementing backup and disaster recovery procedures for large systems and networks.

The 1041 IS Engineer Assistant will perform other related duties and project work as assigned.

Reporting Location:

Moccasin is located 140 miles east of the San Francisco Bay Area and requires a 5-hour round trip commute by car in fair weather.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Substitution:

Experience in analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer systems equipment. May require bending, stooping and/or crawling in order to install or repair computer systems hardware. May require hand/eye coordination and manual dexterity for taking apart casings, installing parts and reconnecting computer systems hardware. May involve extensive VDT exposure.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Anna Owens, by email at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.