Department: Office of the Treasurer & Tax Collector

Job Class: 0933 - Manager V

Starting salary range:   $167,908.00 - $214,344.00 (Range A)

Role Type: Permanent Civil Service

Hours: Full-time

Exam Type: Position Based Test (PBT)

Rule: Rule of the List

List Type: Combined Promotive and Entrance

Fill Type: Permanent Civil Service (PCS)

Work Hours: Regular

Application Opening: April 11, 2024

Application Filing Deadline: May 2, 2024

Location: San Francisco, CA

Analyst Name: Guillermo Tapia

Recruitment ID: PBT-0933-138870

This is a Position-Based Test conducted in accordance with CSC Rule 111A

DEPARTMENT DESCRIPTION

The Office of the Treasurer & Tax Collector ("Office") serves as the banker, tax collector, collection agent, and investment officer for the City and County of San Francisco. As the entity responsible for safeguarding the City’s money, the Office uses this expertise and authority to assist San Francisco residents through award-winning programs and initiatives that help low-income families build economic security and mobility.

VISION

We are committed to providing excellent services for taxpayers, customers, and our community. By promoting diversity, equity, and inclusion, we are a stronger, smarter, and more informed government agency.

Bureau of Delinquent Revenue:

The Bureau of Delinquent Revenue ("BDR") is the sole duly authorized and official collection agency for the City & County of San Francisco and provides debt collection services for multiple City departments. BDR successfully manages a large and comprehensive revenue recovery operation that encompasses the full life cycle of the debt collection process; it has a robust portfolio of more than half a million accounts that exceeds a billion dollars in delinquent receivables and consists of approximately 40 different types of municipal debts. These municipal debts include business and personal property taxes, regulatory license fees, parking and transit citations, utility bills, and county medical services debts.

Job Description:

Under the direction of the Tax Collector, this Director level position is responsible for the Bureau of Delinquent Revenue (“BDR”) which consists of approximately 46 full-time employees. This position directly supervisors two Manager II (0922) managers and administrative staff and directs San Francisco’s portfolio of delinquencies for all City and County entities, totaling over $100M in annual collections.  The position requires expertise in varied public laws and commercial practices on collections, including bankruptcy and other legal approaches.  The position focus will build partnerships and opportunities with other departments to perform key functions best served by BDR, provide strategic direction on approaches to delinquent collection that increase productivity and yield, and collaborated with colleagues to provide overall organizational effectiveness and high value customer service.

ESSENTIAL FUNCTIONS:

MANAGEMENT/STRATEGY/STANDARDS: Advises the Tax Collector and the Treasurer on delinquent collections for City & County, including benchmarking for revenue collections and legal approach collections. Manages, plans, organizes, and directs the operations of collections and manages relationships with City departments to perform related collections; develops implements and evaluates changes to strategy and practice to improve operations and efficiency; determines and makes final policies, procedures, best practices, priorities and performance standards; develops goals, objectives.

RELATIONSHIP MANAGEMENT: Manages relationships with City departments and vendors to perform related collections of a robust inventory; develops Memorandums of Understanding, Work Orders, and Scopes of Work for collection services; coordinates work with other divisions within the Office to provide organizational effectiveness and high value customer service; handles and resolves complex issues, projects, and accounts which may affect other sections or divisions; recommends and implements course of action; serves as liaison and/or establishes and maintains effective working relationships with staff, other public departments and its officials (local, State and Federal), outside private agencies and the general public; represents the Office in meetings and at conferences.

SUPERVISION/DEVELOPMENT:  Supervises, monitors and evaluates mid-level staff; selects, coaches and hires personnel; conducts staff meetings to communicate goals, policies and procedures; and handles employee-employer relations matters in accordance with established policies and employee union contracts. Manages, plans, organizes, leads, trains, develops, and directs the operations of collections with over 46 full-time employees, including two management level direct reports and a team of supervisors. 

PERFORMANCE/PRODUCTION ANALYSIS:  Directs the preparation of monthly, quarterly and annual reports to analyze, plan, and evaluate performance, budget and revenue projections, cost allocations, and financial justifications; engages in setting the strategic direction of BDR; requests and meets resource needs; administers, authorizes and monitors budget expenditures; analyzes collections statistics to determine effectiveness of collection policies and procedures and makes changes accordingly; interprets and implements all departmental policies, procedures, and regulations; keeps abreast of regulatory changes related to collection activities; responsible for entire units performance, including revenue targets.

LEGISLATIVE/ORDINANCE IMPLEMENTATION: Establishes policies, procedures, best practices, priorities and performance standards in accordance with applicable legislative, statutory, and regulatory requirements.

PROCUREMENT: Directs procurement and scope negotiations for all technology solutions necessary to perform collection activities, leading competitive processes for technology solutions and managing associated contracting and identifies means to meet them; adjusts organizational structure and staff to meet program needs.

MINIMUM QUALIFICATIONS:

EDUCATION:  Bachelor’s degree or higher from an accredited university or college. AND

EXPERIENCE: Five (5) years of experience in delinquent revenue collections with proficiency in utilizing collections software, which must include:

    - Three (3) years supervising delinquent revenue collections AND

    - Three (3) years full-time equivalent experience performing professional level analytical work developing complex contracting systems and administration of competitive bid processes and complex contractual agreements and software vendor performance management.

Education Substitution: May substitute up to two (2) years of education for Bachelor of Art degrees with additional years of relevant professional experience. Possession of a graduate degree in Business Administration, Public Administration, Change Management or relevant field may substitute for one (1) year of the required non-supervisorial professional experience.

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

• Proven experience building partnerships and opportunities with other City departments to perform key functions best served by BDR;
• Experience managing operations of a large section;
• Successful strategic direction on approaches to delinquent collection that increase productivity and yield ;
• Collaboration with colleagues within the department to provide overall organizational effectiveness and high value customer service;
• Lead good ethical collection practices taking into account financial justice/empowerment department stance/ideals

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications listed above. Applications that do not appear to meet the minimum qualifications will not move forward in the recruitment process.

Verification of Experience 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes may be attached to the application for additional reference; however, resumes will not be accepted in lieu of a completed City and County of San Francisco Smart Recruiters application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Notes regarding Verification of Education and Experience:

1. A degree from a U.S. or foreign college or university not currently listed on accreditation websites may require that an evaluation of the degree must be received by the filing deadline. The evaluation must state that the degree has equivalency as described in the minimum qualifications.
For information on "How to obtain equivalency certification", please visit: https://sfdhr.org/sites/default/files/documents/Job-Seekers/How-to-Verify-Education-Requirements.pdf

 2. Experience must be professional in level and scope.

SELECTION PROCEDURES: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Supplemental Questionnaire (SQ) Exam (Weight: 100%): Supplemental Questionnaire (SQ) is designed to measure the knowledge, skills, and abilities in Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the collection of delinquent revenue and legal contracts; Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources; Ability to analyze and prepare documents, reports, and correspondence; Ability to research, interpret, summarize and apply laws, regulations, policies, and procedures; Ability to train others and to explain policies and procedures to staff and to the public; Ability to effectively plan, delegate, and supervise the work of others; Ability to establish goals and objectives to support strategic plan; Ability to plan, implement, evaluate programs and direct, organize program activities; Skill in personnel resources management through motivating, developing, and directing people as they work, identifying the best people for the job; Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action; Skill in negotiation and facilitation, mediation and dispute resolution; Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses; SQs will be scored by our Subject Matter Experts. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

 Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this exam will be Rule of the List.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Post-Eligible List:

Candidates will be invited to interview based on test scores and experience that most closely matches the responsibilities of the position determined from a review of the application materials.

Terms of Announcement and Appeal Rights

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at [email protected]

Important Note

Please be absolutely clear in your application demonstrating exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional information regarding Employment with the City and County of San Francisco:

Additional information regarding Employment with the City and County of San Francisco: 

•  
• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.