The San Francisco Municipal Transportation Agency (SFMTA) is a department of the City and County of San Francisco responsible for the management of all ground transportation in the City. The SFMTA has oversight over the Municipal Railway (Muni) public transit, as well as bicycling, paratransit, parking, traffic, walking, and taxis.

The Transit Technology group is a dynamic, fast-paced, and innovative team responsible for managing technology systems and developing technology projects to improve the quality of Muni service. The group has a strong collaborative culture and works in partnership with many adjacent units, especially the Agency's IT department. The Transit Technology group represents the business needs of Transit to IT and helps IT project managers develop system requirements which reflect those needs. The group also assists Transit staff in configuring and utilizing the features of available technology systems to make transit service more efficient, reliable, safe, and comfortable for its approximately 750,000 daily customers.

APPOINTMENT TYPE: Temporary Exempt - Full Time not to exceed three (3) years – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Deadline to Apply: May 31, 2024

Salary: $101,660 to $123,578 yearly

Schedule: Monday to Friday, 8:30AM-5:30PM

Vacancies: 1

Please Note: A cover letter and resume must be attached to the online application.

Under general direction of the Transit Technology Manager, the Transportation Planner II plans the procurement, development, deployment, and maintenance of technology systems supporting transit operations. These systems include CAD (computer-aided dispatch), AVL (automatic vehicle location), ATCS (automatic train control system), video surveillance systems, farebox systems, radio communication systems, the customer information system, and others. The Transportation Planner II will utilize data sources generated by these systems to conduct creative, complex, and statistically significant data analysis resulting in meaningful reports and recommendations for system, service, or operational improvements. The position also works with the San Francisco Municipal Transportation Agency (SFMTA) Information Technology (IT) department to develop requirements for future system procurements.

The Transportation Planner II (Operations Systems Planner) supports the preparation and oversight of transit operations plans that maximize the use of existing or future technology systems and provide high­ quality service for the riding public. In addition, The Transportation Planner II will prepare contingency plans which dictate the operational response to system outages. This position will be responsible for utilizing analytical methods to identify needs and generate actionable insights in support of Transit Operations and maintenance teams.

Examples of Important and Essential Duties:

• Documents operational needs which can be supported by the technology and in coordination with the Finance and Information Technology (FIT) division and develops a long-term capital strategy for technology procurement supporting transit operations.
• Develops lifecycle plans for technology systems essential to transit operations, including the Harris Radio System, the Conduent CAD/ AVL System, the Video Surveillance System, and the Train Control System.
• Assists in managing the Conduent CAD/ AVL System, including working with IT and the vendor to correct issues, managing configuration changes, and monitoring system status.
• Works with Transit Special Events, Scheduling and Service Planning groups to develop configuration changes to technology systems, including the CAD/ AVL system and customer information system, supporting temporary or permanent transit service changes.
• Works with Transit Division managers and staff to develop requirements for new technology systems or for new features on existing technology systems.
• Develops and/or modifies operational plans, policies, and procedures to utilize technology systems to assist daily transit operations.
• Represents the Transit Division's business needs and interests to IT staff, vendors, and/or project teams.
• Assists with the adoption and integration of technology systems through transit operations work processes such as developing training manuals and Standard Operating Procedures (SOPs).
• Supports operational staff and works with IT and the vendor to resolve issues with technology systems, managing configuration changes, and monitoring system status.
• Develops operations management tools and dashboards as needed, using Python or other scripting languages, to simplify work processes and improve the quality of transit datasets.
• Performs analysis of data generated from operations systems such as the Conduent CAD/ AVL System, the Thales Automatic Train Control System, and the Umo IQ Customer Information System and provides recommendations for service or operational changes if necessary.
• Prepares presentations based on data analysis intended for senior leadership, elected officials, the MTA Board, and the public.
• Writes reports and papers to document best practices and analyzes data obtained from operational systems.
• Performs other related duties as assigned.

Minimum Qualifications:

1. Possession of a Master's Degree from an accredited college or university in Planning, Transportation, Transportation Engineering, Public Administration or other closely related field; OR
2. Possession of a baccalaureate degree from an accredited college or university preferably in transportation, mass transit planning or other closely related field; AND two (2) years of transit planning and/or transportation planning experience. 

Substitution:

Additional transit planning and/or transportation planning experience beyond the Minimum Qualifications may be substituted for the educational requirement on a year-for year basis.

Additional post-graduate education as described in item 1 of the Minimum Qualifications may be substituted for required experience on a year-by year basis (30 semester units/45 quarter units equal one (1) year of experience).

Desirable Qualifications:

• A strong interest in promoting public transportation and a desire to learn about transit operations and the technologies supporting them.
• Knowledge of the principles, practices, purposes, scope, and techniques of various phases of city and/or transportation planning.
• Master's degree in planning, transportation, transportation engineering, public administration, or other closely related field.
• Experience working with public transportation systems or at a public transit agency.
• Experience in analyzing schedules and operational data generated by transit systems.
• Demonstrated strong analytic skills and problem-solving ability.
• Experience with User Interface or User Experience (UI/UX) development, particularly for software which uses public transit data, logistics data, or geodata generated by vehicles.
• Excellent written and oral communication skills; ability to communicate with diplomacy and conduct meetings with stakeholders throughout the agency.
• Ability to work independently and simultaneously manage multiple assignments.
• Ability to present facts clearly and concisely in the preparation of complex reports and presentations.
• Proficient in Microsoft Office Suite and Geographic Information Systems (GIS).
• Familiarity with Tableau data visualization and analysis software.
• Proficient in various scripting languages (Python, SQL, R, etc.).
• Familiarity with Adobe Creative Suite, such as Illustrator and Photoshop.
• Knowledge of and experience with the creation of SQL databases and utilizing them for planning purposes.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process. 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Silvia Yuan, Human Resources Analyst at [email protected].  

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.