Specific information regarding this recruitment process is listed below.

Amended to reflect Application deadline of: Monday April 22nd, 2024, 5:00PM PST

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Application Opening: Friday, February 23, 2024
Application Deadline: Continuous, applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Friday, March 8, 2024.
*Application period will close April 22, 2024 at 5:00 PM
Compensation Range: $197,496 - $251,992 annually (Range A)
Recruitment ID: PBT-0942-114406
Appointment Type: Permanent Civil Service 

Amendment: Please note this job announcement has been amended on March 14th, 2024, to reflect additional information regarding the selection procedure/examination requirements.

San Francisco Public Works (Public Works) has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.

Please visit the “About Us” section of our website at https://www.sfpublicworks.org/about to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more.

Street Environmental Services, Operations Division keeps the City’s streets, sidewalks and other public spaces clean with mechanical and manual sweeping, graffiti abatement and power washing. The 24/7 operation runs specialized operations, including the Hot Spots teams that focus on encampment cleanups, CleanCorridorsSF, which provides a weekly deep cleaning to neighborhood commercial corridors, and proactive illegal dumping runs in the most impacted areas. The team also supports volunteer programs to advance San Francisco’s cleaning and greening initiatives. 

As the Operations Bureau Manager, you will report to the Deputy Director of Operations and supervise more than five hundred (500) staff members in our Street Environmental Services Bureau. You will ensure the smooth and efficient operation of the bureau, which provides twenty-four-hour, seven days a week (24/7) services such as street cleaning, graffiti removal, illegal dumping abatement, code enforcement, and community outreach. You will also coordinate with other city agencies and stakeholders to plan and execute major public events and street emergencies. If you have strong management skills, a passion for public service, and a vision for improving San Francisco’s Street environment, this role will be tremendously rewarding for you. You will also have the opportunity to act as the Deputy Director of Operations, in their absence, when needed.

Essential Duties:
As the Operations Bureau manager, your duties may include but are not limited to the following:

• Develops administrative and operational objectives and executes objectives by planning and directing all operations of the bureau through subordinate supervisory personnel; developing, reviewing, investigating, interpreting, enforcing, and analyzing operating procedures, rules, regulations, policies, methods, and reports; analyzing data to develop or change operational policies or procedures.
• Interacts with managers from other bureaus and city agencies at meetings and in response to inquiries, requests, and other work projects. Represents the Department to the general public, community groups, legislative bodies, and City departmental representatives in connection with the bureau activities. Represents the Bureau and the deputy director when required.
• Develops and oversees the development of the bureau’s budget and identifies budget priorities. Prepares, implements, and monitors budget. Directs the preparation of annual budget estimates, reviews expenditures, approves modifications, reviews and sets policies for materials procurement, contracts specifications, and equipment requests.
• Prepares staffing plan and manages personnel matters by monitoring staff performance and utilizing disciplinary action when appropriate; planning, organizing, and coordinating all bureau personnel including work and handling of personnel issues; establishing goals and priorities for career training and development of staff.
• Prepares and implements operational procedures by developing and implementing internal Bureau policies and procedures; directing the preparation of correspondence and periodic financial, administrative, and technical operation reports; overseeing the maintenance of Bureau records.
• Manage and monitor the Keywatch system, monitoring vehicles' GPS by directing equipment and vehicles for the bureau, including accessories. Works with IT and staff related to Computerized Maintenance Management System (CMMS) training and policy decisions related to mobile and CMMS implementations and operations.
• Leads and implements actions in response to the Mayor’s office. In the event of emergencies, serves as a member of the 24/7 emergency response team for Public Works.
• Performs technical duties related to the specialized functions of the Bureau by directing the inspection of mechanical and manual street cleaning, graffiti removal, and illegal sign removal or urban forestry-related inspections done by the Bureau to ensure conformity with accepted standards.

Minimum Qualifications:

Education:
Possession of a baccalaureate degree from an accredited college or university;

and,

Experience:
Six (6) years of managerial experience, which all must include supervisory responsibility, and directly reporting to a Superintendent or Department Head with increasing responsibilities at a manager’s level. This Experience must include responsibility for planning and managing programs related to:

  a. maintenance, street cleaning, refuse collection, and graffiti abatement; or

  b. construction, maintenance, and repair of the public right-of-way; or

  c. code enforcement related to streets, facilities, or buildings.

And,

License: 
Possession and maintenance of a valid class C Driver's License at the time of appointment.

Substitution: 
Qualifying experience as described above may be substituted for the education requirement on a year-for-year basis, up to four (4) years (One year of work experience is equal to 30 semester or 45 quarter units).

Note(s):

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
• A valid out-of-state driver’s license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment.
• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

CONDITION OF EMPLOYMENT

Valid Driver’s License: Applicants must possess a valid Class C driver’s license with no restrictions that would prohibit them from legally performing the essential functions and duties of the role. 

SELECTION PROCEDURE/EXAMINATION REQUIREMENTS
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 50%):
Candidates deemed qualified will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list), please click here. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire (Weight 50%):
Candidates deemed qualified will be invited to participate in an examination designed to measure their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to: knowledge of federal, state and local laws, rules and regulations; management ability, supervisory ability, problem solving ability, analytical ability, human relations ability and written communication ability.

Note: Candidates must achieve a passing score on both the Management Test Battery and the Supplemental Questionnaire examination in order to be ranked on the eligible list.

Eligible List/Score Report:
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. The duration of the eligible list will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification:
The certification rule for the eligible list resulting from this exam will be “Rule of the List”.

Post-Eligible List:
Candidates will be invited to interview based on test scores and experience that most closely matches the responsibilities of the position determined from a review of the application materials.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact Lateef Taylor by email at Lateef.Taylor@sfdpw.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.