Appointment Type: Temporary Provisional (TPV), limited to no more than 3 years in duration. This temporary position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Specific information regarding this recruitment process are listed below:

• Application Opening: Tuesday, March 26, 2024
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Tuesday, April 2, 2024.
• Compensation Range:  $70,200 - $85,228 Annually
• Recruitment ID:  RTF0146308 / 01134804 (146309)

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers at SFO.  

For more information about SFO, visit www.flysfo.com. Follow us on Twitter and Facebook.

Under general supervision, performs a wide variety of specialized tasks in support of federally regulated aviation security operations and programs; serves as the primary point of contact for employers and employees acquiring San Francisco International Airport (SFO) ID badges and keys; processes airport badge and security key requests including new issues, renewals and return of inactive ID badges and security keys; collects fees and fines; ensures compliance with Airport Security Program (ASP), local and federal regulations and Transportation Security Administration (TSA) directives and performs related duties as required.

The essential functions of this classification include, but are not limited to, the following:

• Verify proper identification of an applicant to ensure identity is authentic.
• Respond to telephone and email requests and in-person customer inquiries in a timely manner.
• Use a variety of office equipment as required.
• Verify security background check clearances per SD 1542-04-08R
• Scan documents into Airport Identity Management System (AIDMS) for airport badges.
• Utilize Lenel access control system and enroll applicants’ biometric fingerprints for Lenel's access control system.
• Review and process SFO badge applications for compliance with Transportation Security Administrations (TSA) 1542 guidelines.
• Validate data entry of applicant's information made by the signatories in AIDMS Badging System and/or fingerprinting database.
• Verify security training information.
• Process new, renewal, terminated, lost, and damaged badges and security keys efficiently and correctly into the Airport Identity Management System (AIDMS) as directed by the 49 CFR Part 1542 regulations.
• Perform fingerprint duties on all airport employees, tenants, vendors, and/or students.
• Transmit data to Designated Aviation Channeling (DAC) Services on all airport employees, tenants, vendors, and/or students.
• Receive and process payments of money, fees, and fines such as fingerprinting fees, Airport ID badge fees, vehicle permit fees, and citation fines by using appropriate equipment and/or software.
• Maintain Airport Identity Management System (AIDMS) database.
• Notify employees on Criminal History (CHRC) and Security Threat Assessments (STA).
• Troubleshoot access control errors for airport badge holders.
• Verify and follow up on CHRC fingerprint results.
• Maintain and prepare reports on daily fingerprint statistical data.
• Perform annual Transportation Security Administration mandated 100% and 10% audits.
• Monitor daily scheduled Computer Based Training (CBT) class sessions.
• Assist in setting up new companies in the security database.
• Assist in administering the Security Key Control Program.
• Provide customer service and effective working relationships in person, by telephone, and/or email regarding information pertaining to Security Access Office operations to a diverse population of customers and staff.
• Resolve complex customer complaints and issues related to airport badges, access, and payments in a timely manner.

Nature of Work

The normal work period is Monday through Friday, however, you will be required to report to work during emergency situations including weekends, evenings, and holidays to facilitate airport emergency support operations.

Education

High school diploma or equivalent (GED or High School Proficiency Examination).  

Experience

Two (2) years of progressively responsible clerical experience working in a high-volume public contact office environment.

Note:  Experience must have included greeting and assisting customers and providing information, preparing and maintaining a wide variety of documents and reports, checking and reviewing documents for completeness, data entry, and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.

Substitution

Experience Substitution: A recognized clerical training program of 240 hours or the equivalent of 15-semester units in graded clerical college units may substitute for up to 6 months of experience.

Note: One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hours work week.)  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Excellent oral and written communications skills.
• Excellent customer service skills.
• One (1) year of experience in a security licensing or credentialing office.
• Three (3) years of clerical experience working in a high-volume public contact office environment.
• Working knowledge of CRF Part 1542.
• Working knowledge of TSA and FAA rules and regulations.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Transportation Security Administration (TSA) Security Clearance:

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information:  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Huey at [email protected].

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.