The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening: December 15, 2023

• Application Deadline: The application filing will be open continuously at least through December 29, 2023 and will close any time thereafter.

• Salary: $145,028 and $185,146

• Appointment Type: Permanent Civil Service

• Recruitment ID: RTF0129259-01105147

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of three Divisions - the San Francisco Health Network, Population Health, and Behavioral Health Services. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

Under the general supervision of the Director of Staffing, the Human Resources (HR) Operations Manager (0931 Manager III) will manage and oversee one of three Operations Units (San Francisco General Hospital, Laguna Honda Hospital, and Central Administration) within the HR Division of the Department of Public Health (DPH). The position supervises staff providing essential operational services to DPH employees, directs core functions related to hiring and the employee life-cycle, facilitates and mediates the resolution of workforce issues, and performs related duties as required. The position will contribute to planning and development of strategic goals and priorities, operational and qualitative objectives, and policies and procedures that are aligned with the values, mission and strategic plan of DPH. The position will lead special projects as assigned and serves as a primary resource or expert for their assigned areas, many of which require management of sensitive communication with entities such as the City-wide Department of Human Resources, the Civil Service Commission, and other City departments, commissions, and boards on human resources related matters, as well as compliance with staffing regulations specific to a healthcare environment.

ESSENTIAL DUTIES:
The HR Operations Manager (0931 Manager III) performs the following essential functions:

• Advise departmental managers and employees on Civil Service rules and provisions, Memoranda of Understanding, and human resources policies and related matters.

• Analyze complex data and preparing reports in the assessment of hiring activities, budgets, time to hire, and other important HR operations metrics.

• Develop and coordinate employee training programs for HR operations procedures.

• Maintain positive working relationships with departmental managers and supervisors and staff members from other City department.

• Build client-department relationships and confidence in human resources services; collaborate with department management to meet business needs.

• Coordinate with supervisory personnel in the assignment, reassignment, replacement, and transfer of personnel and supervise the preparation of personnel documents and maintenance of personnel records.

• Design and manage HR processes that span the employee life cycle.

• Oversee continuous process improvement activities with an emphasis on collaborating with other divisions, hiring efficiency, and equity.

• Performance manage staff at various levels to maximize employee engagement, performance, and service delivery.

• Serve as one of the Racial Equity leaders for the Department and work on racial equity action plan and initiatives. 

• Other duties as assigned or required.

Education: Possession of a bachelor’s degree; AND
Experience: Five (5) years of verifiable professional human resources experience performing duties that include significant assignments in the areas of staffing, personnel administration, and the management of human resources functions, to include consulting, advising and informing managers within an organization and those who supervise human resources functions, interpreting and enforcing personnel rules, regulations, and policies, and presenting organizational or human resources-related issues to department, agency, or company managers and executives.

Three (3) years of this experience must include supervision of human resources professionals and two (2) years of the required five must have been in a human resources organization performing duties at a level equivalent to those performed by a Class 1244 Senior Human Resources Analyst in the City and County of San Francisco.

Substitution: Additional experience, as described above, may be substituted for the required degree on a year-for-year basis up to 2 years. Thirty (30) semester or forty-five (45) quarter units equal one year.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures

1. Management Test Battery - Weight: 50%

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Management Test (and a suggested reading list) please visit: https://sfdhr.org/sites/default/files/documents/Exam-Information/14491-Management-Test-Battery.pdf. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. 

2. Multiple-Choice, Technical Knowledge Exam (Generalist/Operations) - Weight: 50% 

Candidates deemed eligible and admitted to the selection process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas. These include but are not limited to: principles, concepts, procedures and/or practices related to job classification, job specifications, minimum qualifications, job analysis, recruitment, test construction and administration, discipline, grievances, investigations, employee performance evaluations, preemployment, probationary periods, employee leave, harassment, and EEO and ADA laws, as well as analysis, quantitative ability, basic computer use (e.g., Outlook, WORD, Excel, PowerPoint) and the ability to interpret data in tables, graphs and charts. This is a standardized exam and, therefore, test questions and test answers are not available for public inspection or review. 

Score Banking: Scores attained on the Management Test Battery (MTB) and the multiple-choice, technical knowledge exam components are “banked” for three years, starting from the date of the examination, and are applicable to the MTB and both the 1246 and 0931 Human Resources’ positions where “HR Generalist/Operations” is the job’s emphasis. This means that, should you apply during this three-year time period for other classes requiring the MTB or a 1246 and/or 0931 HR job opportunity for which “HR Generalist/Operations” is the position’s primary focus, you will not be required to re-take the test components. If the selection process for other classes requiring the MTB or a future 1246 or 0931 HR job announcement is held within one year of the date of this examination and it includes these test components, your score on the test components automatically will be applied to that announcement. [Please note that separate passing points for this test component will be applied with respect to the 1246 and 0931 selection processes (i.e., a higher passing point is applied with respect to 0931 HR recruitments). However, after one year, you have the option to either (a) apply your test scores to the other announcement or (b) re-take the test components. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another 1246 or 0931 or other class using the MTB job announcement for which this test component is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.] 

A passing score on the MTB and Multiple-Choice, Technical Knowledge Exam (Generalist/Operations) must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score. 

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be Rule of the list.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

• COVID-19 Policies 

• Personal Protective Equipment (PPE)

• Medical Examination Prior to Hiring

• Electronic Health Record (EHR)

• Licensure/Certification/Registration

• Note on ICARE 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Workers

• Reasonable Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

• Veterans Preference

• Seniority Credit in Promotional Exams 

If you have any questions regarding this recruitment or application process, please contact the recruiter, Scott DeWolfe at [email protected] or (628) 271-6714. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.