Community Outreach Associate - three positions (Bilingual Chinese/English, Bilingual Spanish/English, or Non-Bilingual English) - SF Environment Department (9922)

  • Full-time
  • Job Code and Title: 9922-Public Service Aide - Associate To Professionals
  • Fill Type: Temporary Exempt

Company Description

This announcement was amended on 01/11/2024 to extend the filing period. The new application deadline is 01/12/2024. Previous applicants do not need to reapply. 

Do you want to help support environmental change in San Francisco? If so, we invite you to join the Environment Now team by applying for our Community Outreach positions. You’ll build your outreach and communications skills to engage the public in building a better future for San Franciscans. The San Francisco Environment Department offers an attractive benefits package, including healthcare and paid time off.

We are hiring for three (3) positions:

  1. Bilingual in Chinese and English
  2. Bilingual in Spanish and English
  3. A third position without a specific language specialty

Who We Are - The San Francisco Environment Department (SF Environment) advances climate protection and enhances quality of life for all San Franciscans. SF Environment is a department within the City and County of San Francisco, a local government committed to innovation, leadership and collaboration in creating environmental change.  SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing toxic chemical hazards, advancing environmental justice, promoting low-carbon transportation modes, expanding clean energy infrastructure, greening our built environment and protecting our urban forest. We’re a passionate, mission-driven team that values credibility, collaboration, impact, innovation and equity. SF Environment is also a great place to work, offering an attractive benefits package that includes healthcare and retirement.

SF Environment Racial Equity Statement  - For over 20 years, SF Environment has worked with San Francisco’s Black, indigenous, and people of color (BIPOC) communities to mitigate environmental burdens, increase accessibility of environmental programs and benefits, engage community members, and improve health outcomes. BIPOC communities are disproportionately exposed to environmental stressors that include air and soil pollution, illegal dumping of toxics and other materials, industrial land uses and transportation impacts. They are more likely to live in housing conditions with limited access to green space and where poor indoor air quality from pests, mold, and the use of toxic products contributes to the prevalence of asthma and other health disparities. They are more likely to be employed in areas with high levels of exposure to toxics. Now, they are the first communities feeling the impacts of climate change, with the fewest resources to respond. SF Environment has a longstanding commitment to the principles of environmental justice, whereby communities most impacted by environmental stressors and climate change are prioritized and the long-time work of community leaders is recognized and supported. We are committed to uplifting the contributions of local environmental leaders of diverse racial backgrounds and ensuring that racial equity is the cornerstone of all of our programs, policies, and services.

Job Description

In the Community Outreach Associate role, you will develop your career pathway in the environmental field. You will gain strong experience in communications and team leadership while developing environmental subject matter expertise.

Community Outreach Associates work on the City’s zero waste, toxics reduction, energy efficiency, clean transportation, environmental justice and climate action goals through in-person and virtual outreach to the public. This position emphasizes serving San Francisco’s diverse communities, including those that have been impacted by environmental burdens. You’ll gain skills in community outreach, implementing environmental programs, public speaking, and data reporting in Salesforce CRM. Knowledge and experience gained will position you for success as an environmental communications and outreach professional equipped to serve San Franciscans and beyond.

Additional Bilingual Pay: Proficiency in reading, writing, typing, speaking, and listening in English and Cantonese/Mandarin or English and Spanish is required for two of three positions in this vacancy. Selected bilingual candidates must pass language proficiency and proofreading tests, and upon successful completion will receive a bilingual pay stipend of $60 per pay period in addition to their base pay. Successful completion of language proficiency tests for Tagalog, Russian, Arabic, or Vietnamese also qualify for bilingual pay.

What You’ll Do - The duties specified below are representative of the range of duties assigned to this position and are not intended to be an inclusive list.

  • Conduct outreach to engage residents, businesses and community groups throughout San Francisco regarding the City’s environmental policies and programs through door-to-door community outreach, event tabling, presentations, email communication, and surveying
  • Conduct on-site recycling and composting assessments and train employees and residents at businesses and apartments
  • Assist in the facilitation of meetings and workshops with businesses, neighborhood associations, parent-teacher organizations, and community groups.
  • Assist with day-to-day operations for outreach projects including, developing strategy and messaging and coordinating and scheduling outreach activities for the team
  • Use Salesforce CRM to collect and record data metrics for outreach goals and produce reports that evaluate efficacy of outreach strategy
  • Collaborate with the partner organizations and internal programs on citywide environmental initiatives
  • Assist in leading team training activities and mentoring new employees, while developing your leadership skills
  • Assist with updating and developing department collateral in coordination with the broader communications team
  • Respond to public inquiries
  • Perform administrative support and other duties/tasks as required
  • Availability to work nights and weekends as needed with advanced notice
  • For bilingual positions: ability to engage residents in Spanish or Chinese through fluent verbal conversations


Minimum Qualifications 

Six (6) months of professional work experience, including internships, research positions, or other experience, relevant to the duties described in the job description; OR

Completion of at least two years of college education from an accredited college or university.

Desirable Qualifications - The desirable qualifications may be used to select among finalists at the end of the selection process. We do not expect any one candidate to have all the qualifications listed.  We highly encourage you to apply if you are interested in joining us.

  • Interest and ability to collaborate with a team to engage with the public district. Transportation between sites is provided either through public transportation or City-issued vehicles.
  • Language ability not specified above including Tagalog, Russian, Arabic, Vietnamese, etc.
  • Interest in learning more about equity, inclusion and diversity concepts and applying them in the environmental field in collaboration with a team
  • Customer service, sales, and/or outreach experience with ability to communicate effectively, both verbally and in written format
  • Word processing, spreadsheet, database and internet proficiency
  • Possession of a valid driver’s license and willingness to drive a City-issued vehicle as needed (vehicle is provided)

Additional Information

This announcement was amended on 01/11/2024 to extend the filing period. The new application deadline is 01/12/2024. Previous applicants do not need to reapply. 


  • Application opening: December 1, 2023
  • Application Deadline: January 12th, 2024
  • Compensation: $55,874 annually
  • Recruitment ID:122284
  • Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency can be found at

Note: Falsifying one's education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, or disqualification.

Selection Procedures - After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Information - After submitting your application you will receive a request for additional information about your education and experience. In addition, 3-5 days after submitting your application, you will be emailed a Supplemental Questionnaire with position-relevant questions about your work experience and interest in the position. Please check junk/spam folders to ensure you receive these information requests.

Selection Process and Timeline - Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, the hiring manager will contact you directly after the filing deadline if your skills and experiences are a strong match for the position.

Stage 1 of the selection process will consist of an evaluation of applications. Stage 2 - Based on the evaluation of applications, candidates whose skills and experiences are a strong match for the position will be invited to a phone interview. Stage 3 - Candidates who most closely meet the needs of the position will be invited to participate in the panel interview selection process, including an assessment of relative job-related skills and abilities. Applicants meeting the minimum qualifications are not guaranteed advancement to Stage 2 or Stage 3 of the hiring process.

For any questions regarding the position or hiring process- please contact the recruitment analyst, Donna Ho at [email protected]

To find Departments which use this classification, please see

Additional Information Regarding Employment with the City and County of San Francisco:

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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