ENGAGEMENT & COMPLIANCE OFFICER (1844)
- Job Code and Title: 1844-Senior Management Assistant
- Fill Type: Permanent Exempt
Position Status: Full-Time
Appointment Type: Exempt (This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months).
Salary Range: $102,596 to $124,722
The San Francisco Ethics Commission was created by the City’s voters with the passage of Proposition K in November 1993. Our mission is to practice and promote the highest standards of integrity in government. We achieve that by shaping and promoting compliance with the laws and by delivering impactful programs that promote fair, transparent, and accountable governmental decision making for the benefit of all San Franciscans. The Ethics Commission is responsible for the independent and impartial administration and enforcement of laws related to campaign finance, public financing of candidates, governmental ethics, conflicts of interest, and registration and reporting by lobbyists, campaign consultants, permit consultants, and major developers.
Reporting to the Engagement and Compliance Manager, the Engagement & Compliance Officer will serve as a public-facing staff person in the Engagement & Compliance Division to provide compliance guidance, advice, filing assistance, technical support, training and day-to-day administration for the Campaign Finance program and other programs under the Ethics Commission’s jurisdiction.
Please note: The Engagement & Compliance Officer must be willing to forego involvement in all local political activity while a member of the Commission staff and publicly file an annual Statement of Economic Interests (Form 700). All positions at the Ethics Commission are required to comply with the department’s Statement of Incompatible Activities.
Essential duties of this position include, but are not limited to the following:
- Manage the administration of policies, procedures, and business processes related to Campaign Finance and other programs as assigned, to promote compliance with the Commission’s laws by regulated stakeholders such as candidates for office, campaign committees, campaign consultants, and other filers.
- Maintain a strong understanding of applicable ordinances, regulations, policies, procedures, and systems related to local and state level laws for the programs administered.
- Respond to internal and external inquiries received via email, phone, or in person timely and in a customer-friendly manner using established communication protocols.
- Provide timely compliance guidance, filing assistance, and technical support to filers by communicating requirements, maintaining filer accounts & contact lists in the Commission’s systems, troubleshooting problems, performing research and analysis for inquiries, providing advice, documenting communications, and collaborating with other divisions to ensure that advice provided is accurate and in line with departmental policies.
- Operate a customer support ticketing system to track incoming inquiries and prepare reports on support request activity.
- Ensure completeness and accuracy of disclosure filings and related datasets made available to the public through the department’s e-filing systems and City’s open data portal. Assist members of the public and filers in accessing public datasets.
- Maintain and retrieve documents, records, and correspondence in accordance with established procedures for data retention and public records requests.
- Collaborate with information systems staff to prepare public-facing campaign finance dashboards to track fundraising and campaign expenditures for each election.
- Share knowledge and collaborate with other staff to support other divisions’ business processes related to the programs administered.
- Conduct outreach to filers and the public to promote their understanding of compliance requirements, in coordination with other divisions.
- Create and update a variety of compliance resources and maintain up-to-date information on programs’ web pages. Collaborate with other staff to ensure that information is accurate and inline with departmental policies.
- Adhere to the department’s brand standards, the San Francisco Language Access Ordinance, and best practices for digital inclusion.
- Formalize and document standardized procedures to ensure program effectiveness, accuracy of work, and uniformity of operational practices.
- Provide regular progress updates, operational reports, and program performance metrics, including periodic presentations at the Commission’s public meetings.
- Create and deliver a variety of online and/or in-person trainings related to the programs administered for a wide range of audiences.
- Identify areas of improvement for program operations using feedback from internal and external stakeholders. Assist with evaluating and implementing changes to the Commission’s laws and business processes.
- Participate in cross-functional implementation and roll-out of newly adopted laws, policies, and business processes. Collaborate and assist with testing and verification of system functionality to meet business process requirements as needed.
- Establish and maintain effective working relationships with staff, senior management, officials, representatives of other departments, vendors, and the public to achieve organizational goals.
- Maintain confidentiality of sensitive and confidential information obtained through the course of completing assignments while working comfortably in an open government environment.
- Perform other related duties as assigned, including backup duties for other staff to support the effectiveness and continuity of division’s and department’s operations, including assisting with preparing agendas, facilitating monthly Commission meetings, and staffing the office front-desk counter services.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent skills in internal and external customer service and stakeholder engagement.
- Strong understanding of best practices for effective program management.
- Exercise sound independent judgment and exceptional problem-solving skills.
- Strong written, oral, and interpersonal communication skills, including effective listening skills.
- Strong computer skills, including proficiency with: WordPress or other website-development tools, Microsoft Office suite (including Excel and PowerPoint), collaboration tools (SharePoint or similar), online content management systems, Emma or other online marketing tools, and digital signature tools (DocuSign or similar).
- Ability to create and deliver presentations on complex provisions of law to a wide range of audiences in an engaging manner.
- Great attention to detail to complete tasks accurately.
- Ability to quickly learn complex rules, systems, and business processes.
- Work effectively in a deadline-driven environment within a variety of constraints such as limited resources, incomplete information, and changing priorities.
- Adaptability, flexibility, and openness to new ideas and practices.
- Strong work ethic, integrity, and commitment to excellent public service.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.
- Education: Possession of a Baccalaureate Degree from an accredited college or university.
- Experience: Three (3) year full-time equivalent experience performing professional-level management and/or administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development, and administration of contractual agreements and/or grants, or other closely related functional areas.
- Substitution: Applicants may substitute up to 2 years of required education with additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.
The following qualifications are desirable and may be used to identify job finalists at the end of the selection process:
- Master's degree in public or business administration, public policy or a related field of study.
- Excellent customer service skills, including the ability to carefully handle sensitive and potentially high-profile information.
- Experience with online disclosure systems, such as Netfile or SouthTech, or open data portals, such as Socrata.
- Experience working with customer support ticketing system.
- Experience preparing well-organized, concise, and accurate documents such as reports, memos, operational handbooks, FAQs, correspondence, and digital content.
- Experience managing public-facing programs or projects.
- Experience or knowledge in the areas of campaign finance, regulatory operations, or public sector organizations.
- Strong experience collaborating with others to achieve shared organizational goals.
- Highly organized, analytical, and self-motivated to meet established objectives in a fast-paced setting.
HOW TO APPLY
To apply for this position, please submit the following documents using the Apply Now link:
- A Cover Letter that details your interest in this position and the work of the Ethics Commission and describes your relevant skills and experience. Please also address any prior experience or exposure to governmental accountability and oversight work.
- Current Resume.
Applications that do not contain the requested information will not be considered.
Complete applications will be reviewed as they are received, and applicants selected to advance to the interview process will be contacted by phone or email. Typically, interviews are conducted remotely.
The successful candidate should expect to perform their duties in a hybrid work environment with at least three days onsite per week per current City policy. Additionally, any City employee may be called in for Disaster Service Work duty or to work onsite with 24-hours’ notice.
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About The Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
- Diversity Statement
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.