7/19: Amended job announcement to reflect closing date.

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 11,000 users within the organization to help support over 100,000 patients annually. 

• ✔️START Here - Required Questionnaire: https://forms.office.com/g/VSyZSQUYQt
• Annual Compensation
  careers.sf.gov/classifications/?classCode=1052
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-1052-132277
• Application Opening: 6/1/2023
• Application Deadline: 7/31/2023

This is a Permanent Civil Service career opportunity for a Business Analyst in the Organization Change Management (OCM) Office. Under the direction of the San Francisco Department of Public Health Information Technology (IT) Department, OCM manages the changes and mitigates impacts from network-level IT implementations. This team works closely with the San Francisco Department of Public Health’s operations, clinical leadership, informatics, and IT leadership to identify and resolve gaps that impact patient care and critical services.

The OCM IT Business Analyst manages multiple functions. Duties include a variety of analysis and coordination activities needed to support managing the portfolio of OCM. The position will develop analysis, plans, data, and reports to support OCM and its customers. The position will be a resource that provides technical leadership for services such as intake, reporting, request definition, planning, and contract support. In addition, the position may coordinate OCM initiatives and resources, including internal and external resources, and may lead requirements development, analysis efforts, and assessments of solutions. A successful candidate will be a proactive self-starter, enjoy collaborating with a diverse set of users including IT, non-technical end users, clinical partners, and executives, and enjoy problem-solving.

Duties Include

• Research and clarify OCM requests, initiatives, and business needs statements; draft or review SBAR (Situation-Background-Assessment-Recommendation) documentation; research and prepare specifications; assist with OCM intake and governance process
• Develop and manage OCM performance management data, tracking tools, and reports that support the OCM, clinical partners, operational partners, and IT leadership.
• Lead early-stage OCM requests, assist operational/clinical partners in the creation of SBAR (Situation-Background-Assessment-Recommendation) documentation; serve as the analyst responsible for requirements and other business-oriented deliverables
• Lead and/or coordinate OCM implementation efforts of analysts, developers, and other team members in OCM deliverables
• Develop and/or review transition OCM Deliverables which include and not limited to customer outreach, patient outreach, network education, IT consultation, communication, and technical solutions
• Develop and communicate status reports in an effective and timely manner
• Perform other related duties and responsibilities as assigned.

⚠️Required Before Applying⚠️

• Education
  • An associate degree in computer science or a closely related field from an accredited college or university
    OR
  • Its equivalent in terms of total course credits/units
    • At least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field
• Experience
  • One (1) year* in the information systems field, including technical support, content management, administration of network applications or system analysis
    *One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment
• Education Substitution
  • Additional experience as described above may be substituted for the required degree on a year-for-year* basis (up to a maximum of two (2) years)
    • One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field

Desirable Qualifications
At the end of the selection process, additional factors may be considered, including:

• Possession of a bachelor’s degree in Computer Science, Business, or a closely related field
• Possession of the Information Technology Infrastructure Library (ITIL) certification from AXELOS
• Experience in driving change management and activities
• Experience with LEAN methodology and Kaizen Processes
• Experience working with Microsoft Project Online/Server and SharePoint
• Experience working in a healthcare setting
• Experience developing reports using Excel Power Query and Power BI

Please be clear in your application exactly how you meet the minimum qualifications listed above. Only the information entered in your application will be considered when determining whether you meet minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications that do not appear to meet the minimum qualifications will not move forward in the recruitment process. Please upload certificates, transcripts, employment verifications, performance appraisals, etc. that you feel will help demonstrate that you meet the minimum qualifications.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in rejection of application and/or appointment in this class. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

• Minimum Qualification Questionnaire (Weight: Qualifying)
  Along with this application, applicants must complete the questionnaire linked above, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
• Examination (Weight: 100%)
  After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

Eligible List/Score Report:
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-andDepartment-FY-2021-22.pdf

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of Seven Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

• COVID-19 Policies 
• Personal Protective Equipment (PPE)
• Medical Examination Prior to Hiring
• Electronic Health Record (EHR)
• Licensure/Certification/Registration
• Note on ICARE 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference 
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst, Hanz Pagao at [email protected] or 628-271-6839.

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.