The San Francisco Department of Public Health (DPH) is accepting applications for 2322 Nurse Manager - Quality Management positions. Positions may be located throughout the San Francisco Department of Public Health, including, but not limited to Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), Laguna Honda Hospital and Rehabilitation Center (LHH), and San Francisco Health Network (SFHN) clinics located throughout San Francisco.

• Application Opening: Monday, May 15, 2023.
• Application Deadline: Interested applicants are encouraged to apply immediately as this job ad may close at any time, but not sooner than Friday, May 26, 2023.
• Updated Application Deadline – Friday, August 11, 2023.
• Compensation Range: $178,204 - $259,402 annually (Click here for more information). 
• Appointment Type: Permanent Civil Service
• Recruitment ID: CBT-2322-135069
• Position #: 00501460

DPH Statement of Diversity, Equity, and Inclusion

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through: 

• Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce. 
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas. 
• Desire to work with, relate to, serve, and support a diverse service population and workforce.
• Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health.

The current position is with Risk Management but the list resulting from this recruitment may be used to fill current and future 2322 Nurse Manager - Quality Management positions for the next six months.

Shift: Varied. Days, evenings, nights, weekends, and/or holiday shifts may be required, depending on the position.

Location: The location will vary based on the program area. 

As of May 15, 2023, in order to place you at the appropriate salary step, please include your complete and verifiable registered nursing employment history (up to 21 years) on our application.  The information that you provide on the application will be used to determine your salary step.  For additional information please see paragraph 414 of the collective bargaining agreement. To see a copy of the 1021 MOU click here. 

The 2322 Nurse Manager (Quality Management) supervises, plans, assigns, directs, and monitors the clinical and administrative activities of Registered Nurses and ancillary staff in an assigned area; oversees and evaluates patient care through observations and chart review; articulates, teaches, interprets and enforces general and community health policies, protocols, procedures, and services; assists in developing and managing the budget; coordinates activities with other departments, programs, community agencies, schools, and civic groups; assesses the need for staff development and plans ongoing education programs; may be assigned management responsibilities in programs requiring highly specialized knowledge in areas such as Quality Improvement, Utilization Management, Nursing Systems/Operations Management, Infection Control, Epidemiology, Sterile Processing, or manages the nursing care component of a Workers Compensation Division.

Under the general supervision of the Nursing Administrative Leadership, the 2322 Nurse Manager (Quality Management) works in one of three functional areas to include: 

• Regulatory Affairs
• Risk Management
• Patient Safety

Essential duties include but are not limited to all or some of the following:

• Provides the necessary vision and leadership to effectively motivate and direct the Risk Management Department in developing and achieving goals and objectives that are congruous with the values, mission and strategic plan of the Zuckerberg San Francisco General Hospital and Trauma Center, The San Francisco Health Network, and the San Francisco Department of Public Health.
• Using Joint Commission Leadership Standards and CMS Conditions of Participation, provides the framework for planning, directing, coordinating, providing, and improving care, treatment, and services to respond to community and patient needs and improve health care outcomes.
• Responsible for the oversight of the ZSFG and SFHN Primary Care risk management program to identify, analyze and assess clinical risk across the continuum of care.
• Works collaboratively with quality management staff to enhance the risk management program, which is directly correlated to performance improvement.
• Responsible for the oversight of the sentinel event program to manage the investigation and follow-up of clinical adverse events.
• Develops and collaborates in the development of SFHN-wide policies and procedures pertaining to the management of risk.
• Plans and conducts in-service training pertaining to risk management principles, health care law as well as other risk management related subjects.
• Works directly with the City Attorney’s Office and with private law firms to facilitate the management of potential and actual claims and litigation involving SFGH and SFHN Primary Care departments.

Please click here for Nurse Manager (Quality Management) functional area job descriptions. 

The Nurse Manager–Quality Management also performs other related duties as required.

1. LICENSE: Possession of a valid, including temporary or interim, California Registered Nurse License issued by the Board of Registered Nursing (BRN); AND
2. EDUCATION: Possession of a baccalaureate degree from an accredited college and/or university in Nursing, Nursing Administration or a closely related field; AND
3. EXPERIENCE: Two (2) years (equivalent to 4,000 hours) of verifiable work experience in Nursing Quality Management, or Nursing Quality Improvement in an acute care hospital, clinic, home health agency or other health care setting.

SUBSTITUTION:
Two (2) years (equivalent to 4,000 hours) of additional work experience in Nursing Quality Management, or Nursing Quality Improvement in an acute care hospital, clinic, home health agency or other health care setting may be substituted for the educational requirement. One (1) year (2,000 hours) of work experience is equivalent to 30 Semester Credits or 45 Quarter Credits.

NOTE: One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions: The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. For more information regarding education verification and/or employment verification, click on the following link: Verification of Experience and/or Education.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  

SELECTION PROCEDURES:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to submit an MQSQ at any point in the recruitment process. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. Please provide proof of your licenses and certifications by uploading them to your application.

Training and Experience Evaluation (Weight: 100%): Candidates that meet the minimum qualifications will be invited to participate in a Training and Experience Evaluation that is designed to measure the knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position.

The link to the training and experience evaluation will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the training and experience evaluation in the time frame indicated and must submit the completed questionnaire as directed to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their responses. Candidates must achieve a passing score on the training and experience evaluation to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

After the confidential eligible list is adopted, the department may administer additional selection procedures to make a final hiring decision.

Eligible List Duration: The list resulting from this examination process will be 6 months.
The certification Rule for the eligible list resulting from this examination will be the Rule of Ten Scores.

Terms of Announcement: The terms of this announcement may be appealed under Civil Service Rule 110.4.  Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information:

1. Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform this job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. Valid Licensure: If appointed, eligibles possessing interim permits or temporary Licenses must present full and unrestricted Licenses prior to completion of the probationary period.
   • California Registered Nurse (RN) Licenses
2. Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions.
3. Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  
4. Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  
5. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Additional information regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• Reasonable Accommodation
• Veteran's Preference
• Seniority Credit in Promotional Examinations
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Copies of Application Documents 

All your information will be kept confidential according to EEO guidelines.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst at [email protected] or 628-271-6834.

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.