Senior Performance Analyst - Controller's Office (1805)

  • Full-time
  • Job Code and Title: 1805-Performance Analyst II
  • Fill Type: Temporary Exempt

Company Description

The Controller is the City’s chief financial officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including working with departments to address long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

Specific information regarding this recruitment process are listed below:

  • Application Opening: 5/30/2023
  • Application Deadline: Continuous 
  • Compensation Range: $112,268 to $136,526

Appointment Type: Temporary Exempt This is not a permanent appointment. A temporary exempt candidate must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Temporary exempt appointments may not exceed three (3) years. Provisional appointees serve at the discretion of the appointing officer. 

The City Performance Team:

Within the Controller’s Office, City Performance is made up of 38 individuals committed to public service. Our team members come from different professional backgrounds, bringing a variety of skill sets, policy area expertise, and interests to work collaboratively to improve local government. City Performance’s goals are to:

  • Support City departments in making transparent, data-driven decisions.
  • Guide City departments in aligning programming with resources for greater efficiency and impact.
  • Provide City departments with the tools they need to innovate, test, and learn.

We work directly with City departments across a range of subject areas, including transportation, public health, human services, homelessness, capital planning, public safety and government operations.

Our work with City departments includes a mix of data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.

Examples of Our Work:

View our fiscal year 2021-22 workplan and our published reports to learn more.

The Ideal Candidate:

  • You are a critical thinker, and enjoy using problem-solving skills to examine problems, develop strategies and plans, and work toward solutions.
  • You have a passion for government service or public policy, and/or you have a desire to learn more about the City’s structure and functions.
  • You have work or educational experience in the public sector or related content areas. We welcome work experience in direct service provision or operations in addition to strategy, policy, and planning.
  • You have strong communication and organizational skills.   
  • You are comfortable and have developed expertise in one or more of the following skill areas: process improvement, project management, statistical or data analysis, stakeholder engagement, facilitation, or contracting, etc.
  • You are eager to have a lasting impact on people’s lives and City services.

Job Description

Under general supervision of a Project Manager, Senior Performance Analysts work with peers, junior analysts and departmental partners across our unit’s broad portfolio of analysis, implementation and performance management projects to improve public services in San Francisco.

Since analysts work on a variety of projects, every day is different. You'll balance three to four projects at a time that might all focus on a key issue area like transportation or homelessness, or you may work on a variety of the most pressing City issues. Your tasks will have a similar variety. You'll plan and assist in facilitating in-person and virtual meetings, spend time working independently on data analysis or writing, or collaborate with a team of analysts and managers on process mapping.

Analysis, Data Visualization, and Performance Reporting

  • Design data analysis plans, and gather, analyze and visualize data. Develop dashboards and presentations using spreadsheets and potentially other statistical and visualization programs (e.g., R, PowerBI, and/or ArcGIS). 
  • Design, implement and analyze surveys; conduct benchmarking and best practice research.
  • Develop standards for measurement and analysis of key City services. Identify and track performance measures to drive departmental decision-making.

Technical Assistance and Policy Projects

  • Develop subject matter expertise in areas such as homelessness, public health, transportation, etc., through research, policy analysis, stakeholder engagement, and analytical projects.
  • Engage operational and management staff in service design, including using interviews and workshops to identify and design improvements to operational challenges.
  • Develop scopes of work for and monitor consultant contracts to support analysis and implementation of City services.
  • Analyze and improve City processes using continuous improvement methods, such as Lean Process Improvement.

Facilitation and Communication

  • Promote inter-departmental collaboration, coordinate Citywide working groups and facilitate City stakeholders to study, design and confirm agreement on initiatives, programs and policies.
  • Prepare and deliver reports, infographics, dashboards, and/or presentations to communicate project results to the public and City stakeholders.
  • Develop and deliver training material and coach departmental staff to build technical skills.

Project and Program Management

  • Help develop detailed project plans, including scope and objectives, timelines, and budgets.
  • Maintain communication with project managers and clients on project progress, identify issues and problem-solve through the life of the project.
  • Be a self-starter who can work independently on multiple projects within an evolving project landscape; serve as the project lead for work products.

Divisional Leadership

  • May supervise and coach junior staff on a project-by-project basis, including providing on-the-job training, and evaluating staff performance on projects. 
  • Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.
  • Recommend operational changes for City Performance and the Controller’s Office and participate in organizational development initiatives, including annual work planning, strategic planning, staff committees, etc.

All positions are in the Controller's Office only.

City Performance has a hybrid/remote weekly schedule. Staff work 3 days per week in person at our offices in City Hall and may work 2 days per week remote.

 

Qualifications

Training: Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

Experience: Two (2) years of experience performing complex policy analysis, project management, public administration, or consulting; functional understanding of local government operations.

Substitution: A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for one (1) year of the required experience.

Additional Information

Selection Procedures 

The selection process will include evaluation of applications in relation to minimum requirements. Candidates whose qualifications most closely meet the needs of the Department will move forward in the recruitment process.

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the Analyst, Karena Phung at [email protected] 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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