The San Francisco Digital Services Team is transforming how residents interact with the City, by building services designed around the people that use them. Our mission is to make it easy for San Franciscans to get things done with the City online. We’re committed to equity, inclusion, honesty, and involving our residents in everything we do.

Formed in 2017, we are a team of 30, reporting to the City Administrator. We work in partnership with departments to make their services digital, and create standards and guidance for good services that serve our residents.

Digital Services is a team of product managers, designers, developers, researchers, service designers, and content strategists. As a member of this team, you would be part of a new and growing movement, with an opportunity to shape the City’s approach to technology.

Our Values

We are committed to equity in our hiring, team culture, and product outcomes and to fostering an inclusive work environment. We are building a team that reflects a diverse set of lived experiences and identities. This effort includes considering qualified candidates across a spectrum of races, colors, religions, genders, gender identities, sexual orientations, national origins, genetics, disabilities, ages, or veteran status.  If you’re looking for a team where you can make an impact and improve the lives of all San Francisco residents, then we want to hear from you.

The Housing Team

As a member of the Digital Services Housing Team you will work with the part of the Mayor's Office of Housing and Community Development (MOHCD) that administers a variety of below market housing programs, both for rental and ownership units.

The DAHLIA Affordable Housing project allows residents to learn about and apply for affordable housing opportunities in one place. Before the debut of DAHLIA, San Franciscans needed to monitor multiple sources of information for listings and had to fill out a lengthy and varied paper application for each new housing opportunity. This product launched in 2015 and won the 2018 Good Government Award.

DAHLIA has also freed MOHCD staff from a lot of the manual work previously required to input applications, run the housing lottery, and get applicants into housing units.

We think a lot about equity, accessibility, and helping MOHCD succeed in meeting their ever-changing program needs while also getting the data they need. We conduct user testing to make sure we’re building things that are important to and really work for residents. There are many other services MOHCD provides that we haven’t yet started working on, and we are looking forward to building these in the coming years.

Appointment Type: Permanent Exempt (PEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

We are seeking an outstanding, experienced senior Salesforce developer and technical architect to help operate, improve, and expand the Salesforce implementation that is used to manage the workflow for the Mayor’s Office of Housing and Community Development. Candidates must have strong skills in Salesforce development, including building an API for external users, and be ready to quickly get to work within a multidisciplinary team.  THIS POSITION IS NOT SUPPORTING 100% REMOTE WORK. 

Essential Functions

• Serve as a Salesforce engineer on a team with a product manager, designer, and full-stack web developer to manage, improve, and expand a department Salesforce implementation (including a Visual Force community and robust API functionality).
• Develop and maintain Apex classes & triggers, LWC, flow and integrations. Perform routine administration functions for City instances of Salesforce Participate in a cross-functional team to address strategic business issues, including prototyping, feature prioritization, scrum meetings, code review, and architecture discussions.
• Help lead decisions about our development and deployment environments. 
• Practice and enthusiastically share agile methodologies throughout all stages of the project lifecycle. 
• Take pride of ownership in all projects you touch; leave code better than you found it. 
• Contribute to documentation, tests, style fixes, accessibility, performance, and security. 
• Deliver projects that are easy to deploy, update, and monitor by ensuring the tooling for this is present early in the project development cycle. 
• Build, document and support Salesforce API endpoints for internal and external use. 
• Support Digital Services, including occasional support outside of business hours and support of other teams.
• Write great technical documentation as we go, including training documentation and release notes 
• Share knowledge of tools and techniques with the wider team. 
• Use past experience and knowledge to mentor (and learn from) your peers in the department on Salesforce best practices. 

1.  Possession of an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

2. Three (3) years of professional experience in building and operating production web products or web applications development.

SUBSTITUTION:  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of 10 semester/15 quarter units in computer science or a closely related field.

Desirable Qualifications

• 2+ years experience building and shipping production Salesforce implementations, including APIs and Visual Force pages. Experience working in Agile development methodology.
• Believe in shipping early and often.
• System administration and configuration management skills. Experience designing and maintaining public REST APIs.
• Experience handling large data sets and scaling their handling and storage. Love making things that serve users, understand a focus on both user and stakeholder needs.
• Excited to be responsible for production systems.
• Work well with a cross-functional team.
• Ability to collaborate with designers to rapidly prototype ideas.
• Certified Salesforce Developer / Administrator Experience of building and scaling high-traffic websites; building highly-reliable systems; and/or building products that connect to or integrate with legacy systems.
• An ability to communicate technical concepts to a non-technical audience.

Important: Your application MUST include a resume.  To upload these item(s), please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

AMENDED Application Opening: July 25, 2023 

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before August 11, 2023.

This announcement has been amended to extend the filing period for an additional recruitment period.

Compensation: $68.7625- $86.5125(hourly) / $143,026 - $179,946 (annually)

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

1. Medical Testing: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Late or incomplete submissions will not be considered. Mailed, hand-delivered or faxed documents/applications will not be accepted.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.