About
The Department of Animal Care and Control is committed to the delivery of effective, courteous, and responsive animal care and control services to the residents of this community.

The Department is responsible for San Francisco’s stray, injured, abandoned, neglected and mistreated companion animals and wildlife, as well as for the enforcement of all state and local animal welfare, anti-cruelty, and animal control laws and ordinances.

Job Type: Temporary Provisional. This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

• Application Opening: November 28, 2022
• Application Deadline: December 5, 2022
• Compensation Range: $67,756 - $86,476 annually
• Recruitment ID: #TPV-3372-128891

Under general supervision, responds to requests for Animal Care and Control services and enforces compliance with city and state laws governing the humane care, control, licensing, vaccination and impoundment of animals.

Examples of Important and Essential Duties:

• Conducts routine patrols throughout the city, humanely confining dogs at large and other stray animals and transporting them to the shelter for impoundment; maintains close contact with the shelter and other field staff via radio in conformance with FCC regulations; picks up dead animals.
• Responds to requests for emergency rescue services, including injured, sick or stray animals in distress; humanely and safely handles all animals, domestic and wild.
• Administers basic first aid and transports sick or injured animals for emergency treatment; observes animals for signs of illness or unusual behavior and reports problems to the Animal Care Division and/or Veterinary Medical Services staff.
• Processes impounded animals; administers vaccinations; prepares cages/kennels for new animal residents; and participates in the care and feeding of shelter animals.
• Responds to complaints about the care, treatment and control of animals and other problem situations, including those which involve hostile, irate or distressed members of the public, in a tactful, professional and effective manner; mediates animal issues between neighbors; educates members of the public about laws and regulations on animal care and control.
• Investigates allegations of animal abuse and neglect; takes immediate action if necessary; gathers evidence and information for further investigation as indicated; documents information; consults with supervisors and/or management staff regarding cases of a complex or unusual nature; works with local law enforcement agencies, including the Offices of the City Attorney and the District Attorney, for the prosecution of responsible parties and resolution of animal-related issues; may provide testimony on investigations and findings; incumbents have powers of arrest and participate in executing arrest and search warrants.
• Issues warnings and citations and/or takes appropriate action when violations of animal care and control laws are observed; 8. Provides information on laws and regulations governing the treatment, licensing, care and control of animals to the public in the field; participates in outreach services; educates the public about animal issues and responsible pet ownership and promotes a humane and caring attitude towards animals.
• Maintains assigned vehicles, work areas and other equipment in good order and in a safe and sanitary condition.
• Produces and maintains accurate and legible case files, work records and forms, and reports, including accounts of investigative findings and other information; uses a computer to access, input and retrieve work-related information, maintain case files and records and produce written reports.
• Answers the telephone and performs radio dispatch duties.
• Euthanizes animals and performs decapitation for rabies testing as required.
• Performs related duties as required.

Nature of work requires frequent exposure to areas with hazards and other unpleasant elements; lifting and carrying heavy equipment or animals; bending, stooping, stretching, crawling, running short distances, climbing and working in narrow or elevated spaces; safely transporting animals in departmental vans. Position requires weekend and holiday work on a rotating basis, may require work on swing and graveyard shifts, extended hours and/or overtime work; changes in work schedule may occur with limited advance notice.

MINIMUM QUALIFICATIONS

Experience:
One (1) year of animal handling experience involving public contact or customer service at a facility that cares for and houses animals (e.g., animal shelter, kennel, veterinary hospital, boarding or pet day care facility, pet store, park, zoo, museum or university setting).

License and Certification:
Possession of a valid California driver license.

Successful completion of the Penal Code 832 course, state-mandated euthanasia training and Animal Control Officer Academy within the probationary period.

Substitution:
Six (6) months of experience in the interpretation and enforcement of laws or codes, which included issuing warnings and citations or executing arrests, may substitute for six (6) months of the required experience.

Completion of coursework in animal husbandry, veterinary science or related program at an accredited college or university may substitute for up to six (6) months of the required experience (30 semester / 45 quarter units equals one (1) year).

Note(s):

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
• A valid out-of-state driver’s license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment.
•  Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process:

• Experience in customer service including in-person interactions with customers and/or the general public

Verification:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited for an interview.

Candidates will be provided instructions to submit a supplemental questionnaire as part of the employment application. This questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications and/or job-related areas identified as critical for successful performance for this position.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Terms of Announcement:  Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:  Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

• Select the "Apply Now" button or “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@careers.sf.gov, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Rosalie Platzer at [email protected]

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.