The City & County of San Francisco under the City Administrator’s Office operates a one-stop Permit Center located at 49 South Van Ness Ave. The City’s 39,000 sq. ft. Permit Center co-locates construction, business, and special events permitting services from different locations across the city into one centralized location and serves as the City’s primary public facing permitting service center. The Permit Center includes a customer service team that works alongside permitting staff from numerous departments including, Department of Building Inspection, Fire Department, Planning Department, Public Works, and other departments.

Job Type: Temporary Provisional. This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

• Application Opening: November 28, 2022
• Application Deadline: December 2, 2022
• Compensation Range: $80,028 - $97,292 annually
• Recruitment ID: #TPV-1304-128875

Under general supervision from a Customer Service Representative Supervisor, the Customer Service Representative receive and process queries from the general public requesting government services and information in a professional and courteous manner. Incumbents identify the type of service being requested by listening, asking relevant questions, evaluating information obtained and refer customers to appropriate and available City services. Incumbents must learn, maintain and communicate a knowledge and understanding of departmental policies and procedures to the customer on behalf of the City; listen and communicate with customers for extended periods of time; walk or stand for extended periods of time; utilize and operate computers, mobile devices, phones, queue management and other computer software while assisting the public; and uphold confidentiality of information.

Working Conditions: The nature of the work may involve working during unpredictable periods of pressure and stress with high customer volume. Customer Service Representatives work a rotating shift that may include evening, weekends and holidays. In the event of an emergency or natural disaster incumbents are required to report to work as usual and may be expected to work unusual shifts and hours.

MINIMUM QUALIFICATIONS

Successful completion of the City and County of San Francisco (CCSF) 1302 Customer Service Representative Trainee Program with the Permit Center.

Notes:

• Applicants must be incumbents or have been previously employed in Class 1302 Customer Service Representative Trainee. There is no substitution or waiver granted for the required successful completion of the CCSF 1302 Training Program.
• Applications of Non-CCSF 1302 Trainees will be rejected. Individuals interested in applying to the 1302 Customer Service Representative Trainee Program, can sign up for a job notification when applications are being accepted by following the instructions at this link: https://careers.sf.gov/interest/.
• Completion of the CCSF 1302 Training Program does not guarantee appointment in class 1304.
• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Verification:   Certification (proof) of completion of the CCSF 1302 Training Program must be attached at the time of application, or e-mailed by the filing deadline to [email protected], Subject: “1304”. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at:  https://sfdhr.org/information-about-hiring-process#verification. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure: The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited for an interview.

Candidates will be provided instructions to submit a supplemental questionnaire as part of the employment application. This questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications and/or job-related areas identified as critical for successful performance for this position.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:  Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

• Select the "Apply Now" button or “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@careers.sf.gov, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at [email protected].

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.