About: 

Hybrid Workplace: 
Our workplace has a hybrid/flexible weekly schedule, where colleagues work 1 day onsite (in the San Francisco office) and 4 days from home, subject to periodic review and approval.

The Controller is the City’s chief financial officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including addressing long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

Systems Division of the Controller’s Office:
The Systems Division of the Controller’s Office manages the City and County of San Francisco’s Enterprise Oracle and PeopleSoft Applications, which include Oracle Interaction Hub, PeopleSoft Human Capital Management (HCM), PeopleSoft Financials and Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), and Oracle Business Intelligence.  These applications are branded locally as our SF Employee Portal, SF People & Pay, SF Financials, SF Procurement, SF Learning, and SF Reports and Analytics systems. Collectively, these applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications. The division serves over 35,000 active City employees, 75,000 retirees and 25,000 City vendors (bidders and suppliers).  Peripheral and legacy applications also leveraged by the division include Oracle Identify & Access Management, Sherpa Budget Formulation & Management, Phire Architect, Control-M, and FreshWorks.  The technology implemented and maintained by the Systems Division provides standardization, transparency, and efficiency for the City’s crucial business processes. Users are fully supported to ensure adoption of these interconnected functionalities. 

• Application Opening: 9/2/2022
• Application Deadline: Continuous 
• Compensation Range: $117,598 to $147,966 annually

SF Procurement Team
Within the Systems Division, the SF Procurement Team supports the PeopleSoft Financials & Supply Chain Management (FSCM) enterprise resource planning system suite with an emphasis on the Procurement modules: Inventory, Mobile Inventory Management, Purchasing, Strategic Sourcing, Supplier Contract Management, eProcurement, eSupplier Connection.

The Role
The SF Procurement Team is looking for a motivated individual to support the Strategic Sourcing and Suppliers PeopleSoft applications. The position will perform and participate in a range of business systems analysis tasks including: documenting, tracking and assessing common and unique requirements across City departments; interviewing users and conducting user workshops; designing and documenting business requirements into functional specifications; testing functionalities; developing training curriculum and business/technical job aids for user system adoption; and providing user support for on-going troubleshooting, training and system maintenance. The position will interact and coordinate with the SF Financial Team and other teams within the Systems Division, stakeholders from City departments and management staff across the City.

Under general direction, the incumbent is responsible for the following responsibilities, including but not limited to:  

• Gathering business requirements, diagramming business processes and policies, and performing fit/gap analysis
• Linking business processes with the setup and business rules of the PeopleSoft modules
• Understanding the processes and methods employed to perform requirements gathering, fit/gap analysis, and test planning
• Defining, documenting, and implementing application configuration settings
• Performing complex data analysis
• Designing, developing, and delivering system and process trainings for end users
• Collaborating with stakeholders and technical team members to develop functional and technical design specifications
• Developing test plans, conducting testing, design, and development of external interfaces
• Developing test plans, conducting, and documenting functional and user acceptance testing
• Developing, documenting, and testing security roles and permissions based on business process requirements
• Identifying, managing, escalating, and resolving issues and risks throughout the software development lifecycle
• Developing and maintaining up-to-date functional documentation and standards through feedback and updates received from technical team
• Conducting data validation and maintenance
• Identifying and escalating Tier 2 to Tier 3 technical support issues
• Linking business processes with the setup and business rules of the system
• Collaborating with change management team on business processes re-design
• Supporting implementation projects and advising department staff on transition plans for re-engineered business processes
• Documenting standard Tier 1 user support procedures, frequently asked questions, and canned support responses
• Supporting a new implementation or upgrade of PeopleSoft FSCM system
• Performing other duties as assigned.

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Desirable Qualifications:

The stated desirable qualifications will be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Knowledge and experience with project management, functional, technical, or operational support of Oracle Interaction Hub (iHub), PeopleSoft Human Capital Management (HCM), PeopleSoft Financials and Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), or Oracle Business Intelligence
• Experienced with Microsoft Project (Desktop or Online version)
• Experienced with RAPID decision making
• Experience in managing cross-functional initiatives through influence versus direct management
• Experience managing procurement improvement and/or technology projects with aggressive schedules
• CPM, CPSM, Scrum, Lean or similar credential
• Knowledge of IT service delivery methodologies, such as ITIL, for mid to large scale organization
• Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff
• Excellent communication skills
• Advanced SQL skills
• ERP system design and support knowledge

What else should I know?

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

SELECTION PLAN

Interviews:  Selected candidates will be invited to participate in one or more interviews at the Controller’s Office.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.