• Application Opening: August 17, 2022
• Application Filing Deadline: August 31, 2022
• Annual Compensation: $122,200 - $156,026
• Recruitment ID: RTF0125281-01128255

APPOINTMENT TYPE
Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

Division: Transit
Section/Unit: Transit Services
Work Location: 1455 Market Street, 7th Floor, San Francisco, CA 94103
Work Schedule: Varies

POSITION DESCRIPTION
Under direction of the Subway Operations Manager of Transit Services, the Assistant Subway Operations Manager assists in the management for planning, monitoring, and supervising the day-to-day management of service through direct oversight of Subway Operations. The Assistant Subway Operations Manager will assist in developing, implementing, and maintaining policies, Standard Operating Procedures (SOP). They will oversee, practice, and control, to obtain smooth and effective operation of Subway Operations and will coordinate the work activities of the Subway Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services. The Assistant Subway Operations Manager. The Assistant Subway Operations Manager administers and oversees the daily functions of the division, manages complex special projects, substitutes for other Assistant Subway Operations Manager and/or acts as the 9174 Manager IV, Subway Operations Manager, in their absence, and performs related duties as required.

Additional responsibilities include overseeing division and Agency reports; assisting Subway Operations overtime, preparing monthly and annual report; directing the gathering and analysis of information necessary to document and evaluate processes; identifying, recommending, and implementing alternative approaches, improvements, or changes; negotiating and resolving difficult and complex issues and problems within Transit Operations; leading the implementation of division and Agency goals, objectives, policies, and priorities at Subway Operations; and serving as Subway Operations liaison for both internal and external stakeholders.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

• Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Subway Operations Manager is not on duty.
• Provides assistance in the direction and supervision of the transportation operations within Subway Operations.
• Oversees and monitors the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
• Supervises Transit Supervisors and Subway Agents.
• Oversees, develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
• Prepares monthly and annual reports on data collected at Subway Operations.
• Assists coordination between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi modal transportation.
• Represents the Subway Operations Manager at meetings when necessary.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree from an accredited college or university; AND
2. Four (4) years of experience in transportation related operations and service management with two (2) years of management and/or supervisory experience successfully directing and coordinating public transportation services, transit workforce planning, or transit scheduling; AND
3. Some positions require possession of a valid, unrestricted class C Driver License

Substitution

1. Additional qualifying experience may be substituted for the required education on a year-for-year basis. One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.
2. Applicants must meet the minimum qualifications at the time of filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS

• Knowledge of federal, state, and local legislation and regulations pertaining to transit service Subway Operations
• Knowledge and experience in train operations in non-exclusive right of way and within a subway environment and bus operations.
• Have verbal and written communications skills with ability to assist in producing (written and statistical) reports and presentations.
• Experience in evaluating staff on work performance and coaching.
• Understanding of all aspects of safety related to transit operations, service planning and coordination, service scheduling including workforce coordination.
• Ability to handle on-site crisis events.
• Strong leadership skills including fostering a team environment by ensuring to maintain clear lines of responsibility and accountability.
• Knowledge and experience using with office programs and software, such as Microsoft Word, Excel, Access, and Outlook.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: Keaney Chan, Human Resources Analyst at [email protected].

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.