THIS IS A CITYWIDE EXAM

                            Filing dateline has been extended to August 31, 2022. 

If you have submitted an employment application there is no need to reapply again.

Department: Citywide
Job class: 4308 Senior Collections Officer
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance

• Application Opening: Tuesday, July 26, 2022
• Application Filing Deadline: Tuesday, August 16, 2022
• Annual Salary: $81,328.00 to $98,878.00

About The City and County of San Francisco

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Role description

The Senior Collections Officer performs responsible and specialized revenue collection work involving revenues due the City and County; is responsible for collection through personal and telephone contact, correspondence, and legal action; sets up repayment schedules; maintains collection records; explains County policies and legal requirements; and performs related duties as required.

Essential Functions

According to Civil Service commission Rule 9, the duties specified below are representative of the range of duties assigned to this job code, class, and are not intended to be an inclusive list.

1. Collects delinquent and non-delinquent accounts through correspondence and personal contact with debtors; sets up repayment schedules.

2. Uses skip-tracing techniques, including communications with various agencies and the public, to obtain information to locate debtors.

3. Interviews and corresponds with debtors to elicit payments and explain County policies and legal requirements.

4. Obtains and verifies information relating to debtor's employment, earnings, property, credit, bank accounts, assets, liabilities, and similar information.

5. Prepares accounts for legal enforcement, including developing case summaries, obtaining evidence and consulting with attorneys, claims adjusters, other County departments and outside agencies.

6. May represent the City and County as plaintiff in small claims court.

7. Maintains records of data and information on cases.

8. May provide lead direction subordinate collections personnel.

9. Performs related duties and responsibilities as assigned

Minimum Qualifications

1.      Two years of collection experience in a public agency. This experience must involve collection work equivalent to that performed by Class 4306 Collections Officer in the City and County of San Francisco; OR

Three years of private sector collection experience in collecting delinquent accounts; OR

An equivalent combination of experience; AND

2.      Ability to type 35 wpm.

Working Conditions

The Essential Functions require the following physical skills: ability to work in a standard office environment, which may involve prolonged sitting, bending, telephone usage and engage in the repetitive motions involved in accessing databases, searching the internet, preparing reports and written communications and the use of other office equipment, and interacting with and obtaining information from hostile individuals.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Knowledge of: general principles and techniques of collection work; legal requirements for collection of delinquent accounts; modern office practices and procedures.
• Ability to: Maintain regular and reliable attendance; interact cordially with co-workers and the public; use a computer and various software applications, including collection software, word processing, spreadsheets and databases; conduct informational interviews; write and speak clearly and effectively; research legal, financial and other records; use skip tracing techniques; compose clear, concise reports and correspondence; establish and maintain accurate records and accounts; interact with and obtaining information from hostile individuals; exercise good judgment in evaluating information and documentation; ask pertinent questions to elicit necessary information; comply with confidentiality rules; make decisions; speak clearly, concisely, and effectively in order to give oral instructions, answer questions, respond to concerns, and communicate work-related information to staff, departmental personnel, members of the public, and representatives of other agencies; effectively listen and elicit information; analyze financial information to negotiate payment plans.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. For more information on verification, please visit the following link: http://www.sfdhr.org/index.aspx?page=20#verification

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your Smart Recruiters application by the filing deadline. Information must be entered into the Smart Recruiters applicant tracking system under the headings for Experience and Education.  Leaving these sections blank and attaching a resume in lieu of completing the Experience and Education sections will cause your application to be rejected.

Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40 hours work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

SELECTION PROCEDURE

Written Examination: (WEIGHT — 100%): Qualified candidates will be tested by a standardized written examination to determine their relative knowledge, skills and abilities in job-related areas which may include but not be limited to: knowledge of collection procedures, principles, concepts, and techniques; and modern office practices and procedures. 

A passing score must be achieved on the written examination in order to be placed on the eligible list/score report.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Note: Applicants that meet the minimum qualifications are not guaranteed advancement in the selection process.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates.

Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved.

The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 2 years and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Certification:

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

What else should I know?

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select “I'm Interested” and follow instructions on the screen

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules, or regulations.

[Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/ .] 

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Guillermo Tapia, by email at [email protected].

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.