Citizens Property Insurance Corporation plays a crucial role in Florida’s property insurance marketplace by providing property insurance to those homeowners who are unable to obtain coverage in the private market. We are a not-for-profit company whose employees are driven first and foremost by our mission to serve the people of Florida as the state’s insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market.

Our employees are Citizens’ greatest resources. That is why we strive to create a corporate culture where employees are engaged - one that maximizes employee potential, encourages innovation and fosters career development. Our employees are proud of the company they work for, and proud to be active in the communities where they live and work.

Become Part of Citizens’ Future! 

The Insurance Product Manager Lead is a specialized role requiring extensive P&C insurance experience in the Florida marketplace. This individual will focus on Policy Contract Drafting. Other duties will include development and modification of insurance products, endorsements, filing process, rules and rate management and ensuring compliance with regulations and alignment with company goals. The role works closely with underwriting, claims, and legal teams to ensure all documentation is clear, accurate, and market relevant.

Job Duties:

Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

Evaluates results, data, market research, internal and external feedback, and other information to identify product changes and other action plans to improve Citizens’ financial results and ensure Citizens’ products are appropriate to its role in the market. Develops and presents appropriate recommendations to department management.

Conducts and analyzes market research, incorporates other information and reports to Citizens’ management and other internal and external stakeholders.

Leads cross-functional teams to implement product changes and other plans to support Citizens’ strategy. Guides or completes submission and approval of rate, rule, and forms filings. Develops and presents appropriate recommendations to department management.

Ensures successful communication of product information and changes to internal and external stakeholders. Provides detailed information required to support and develop communications and training plans. Conducts training sessions and provides ongoing subject matter expertise for internal and external stakeholders.

Provides mentoring, coaching, and guidance to Product Analysts and Product Specialists, as needed. Participates in performance review process.

Knowledge Required:

Strong working knowledge of insurance coverages and various policy types including ISO-based policies and endorsements.

Knowledge of personal/commercial property insurance including matters of coverage, claims, underwriting, valuation assessment, legal climate, and property insurance laws.

Skills & Abilities Required:

Ability to complete market and claims analysis, develop conclusions and recommend appropriate strategies.

Strong team building and mentoring skills.

Ability to effectively prioritize and manage resources, expectations, and deadlines.

Analytical and problem-solving skills.

Strong interpersonal, collaboration, and presentation skills, as well as the ability to communicate effectively – written and verbally with individuals at all levels of the organization.

Proficiency with Microsoft Office products including advanced Excel skills.

Well-developed organizational and meeting management skills.

Relevant Experience Required:

7 or more years of professional property insurance experience in product development, contract analysis, claims or property insurance underwriting to include 3 years in personal and/or commercial lines. ** Additional education may count towards experience.

Education Required:

High School Diploma | GED.

AND

Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.

Preferred Experience:

• Familiarity with personal building valuation methods as well as ISO classifications.

• In depth knowledge of Florida property insurance market

• In-depth experience developing insurance contract language and filing forms.

• Chartered Property Casualty Underwriter (CPCU) or other insurance designation

We provide many opportunities for personal and professional growth, along with competitive salaries and benefits to include:

• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company-paid employee basic life insurance and short-term disability
• Supplemental life and health insurance
• Generous company-paid time off: vacation, sick and holiday leave
• Employee assistance and wellness programs
• Tuition reimbursement
• Learning and career development opportunities
• Active employee engagement and recognition programs
• Community and volunteering opportunities
• Casual dress

Citizens is proud to be an Equal Opportunity Employer.

Visa sponsorship is not available for this position.