Citizens is pleased to offer this opportunity in the Jacksonville or Tallahassee, FL area. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.
Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Working closely with and under the guidance of the Assistant Director – Financial Compliance & Controls, this individual will be responsible for leading the Financial Services business unit in its annual operating risk and internal control monitoring and maintenance program. This position will also leverage their expertise to various other financial risk, control, and compliance related programs and activities.
Job Duties:
Models’ ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.
ICF/Risk Lead Collaborate with Enterprise Risk & Controls, along with Financial Services management, in the coordination of the annual Operating Risk and Internal Controls monitoring and maintenance program by leading Financial Services business unit review efforts in line with Citizens Internal Control and Enterprise Risk Management Frameworks. This includes, but not limited to, coordinating with the Financial Services Process Owners and stakeholders in ensuring that documentation, remediation/mitigation and appropriate risk and controls associated with the frameworks are identified and documented appropriately. Further, lead and coordinate annual control self-assessment testing efforts for Financial Services internal controls under the direction of the Assistant Director – Financial Compliance & Controls. Provide guidance and recommendations, and facilitate internal process changes based upon results, and ensure documentation of control exceptions. Identifies and provides process improvement opportunities and future-state control advisory services.
Participation Lead Oversee and manage the Participation process for collecting and compiling premium information from insurance carriers statewide in preparation for potential assessments. Ensure all information in the database of record is current. Maintain ongoing awareness and understanding of relevant statutes and Plan of Operation to ensure the Participation Program remains in compliance with governing rules.
F.S. Compliance related QA/QC (Unclaimed Property & OFAC) Assist in the development and lead in the execution of a quality assurance/quality control program for financial compliance related programs such as OFAC and the Unclaimed Property process. Summarize and deliver results of QA/QC
Travel & Expense Program Monitoring / Insights Collaborate with Financial Services Management to develop oversight tools and techniques related to Citizens Travel Expense policy. Identify potential issues and provide opportunities for improvement. Monitor T&E trends, establish benchmarks, and leading practices for monitoring and oversight.
Assist in ad hoc financial services compliance projects & assist with annual compliance program administered by the Compliance Champions Network – Ethics & Compliance Director.
Knowledge: Required
Strong knowledge of financial internal controls and control testing practices and standards and the ability to perform and review risk and control assessments
Knowledge of financial operational risks
Knowledge of gathering, organizing, analyzing, examining, or evaluating data or information and ability to prescribe action based on such data or information
Analytical, critical thinking, and problem solving demonstrated abilities
Knowledge of travel & expense policy leading practices
Skills & Abilities: Required
Project Management
Strong interpersonal and oral, written communication and consultative skills, to include conflict resolutions
Well organized, ability to prioritize workload, as well as demonstrate resilience/calm under pressure
Demonstrate ability to build consensus across various constituencies, and achieve results through the effort of others
Ability to balance multiple priorities and meet deadlines in changing environment
Ability to review and analyze data for accuracy and completeness
Autonomous, collaborative, initiative-taking, and flexible with the ability to adapt quickly to change and/or shifting priorities in a demanding environment
Demonstrated abilities in the design, implementation, testing, and monitoring of internal controls
Demonstrated abilities as a creative, innovator analytical person
Strong people skills and the ability to establish and maintain effective working relationships
Preferred Knowledge, Skills, Abilities or Education

• Advanced proficiency in Microsoft Office
• PowerBI experience, including building PowerBI reports from the ground up
• Certifications: CPA/CIA/CFE
• Property & Casualty Insurance Experience
• A strong collaborator with a positive attitude who can collaboratively work with all levels of management
• Previously demonstrated experience helping to identify opportunities for improvement in processes and/or compliance programs (RPA, etc.)

A minimum of 4 or more years financial risk, compliance, or audit related experience.
Education: Required
High School Diploma | GED
Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years - Accounting, Finance, Risk Management/Insurance, or related field
Licenses Required: CPA, CIA, or CFE
What percentage of time is accountable for short-term operational goals? 70%
What percentage of time is accountable for transactional, day to day operational support? 30%
Physical requirements:
Occasional - Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Ascend/Descend, Work Atop, Traverse, Move, Transport, Position, Put, Install, Remove, Exposed, Work around, Travel
Frequent - Stationary position, Move, Traverse, Position self (to), Move, Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess,
We offer unlimited career potential, excellent training and development opportunities and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, PTO, EAP, Tuition Reimbursement, Community Service and much more!

• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability
• Generous paid time off: vacation, sick and holiday leave
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Flexible work schedule
• Company Paid Parking (Jacksonville location)
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
• Citizens is Proud to Be an Equal Opportunity Employer

Primary Location
US-FL-Tallahassee

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!
Retirement savings plan with a generous company match
Medical, dental and vision coverage
Company Paid employee basic life insurance and short-term disability
Generous paid time off: vacation, sick and holiday leave
Employee Assistance and Wellness Programs
Tuition reimbursement
Professional and leadership development opportunities
Company Paid Parking
Employee recognition programs
Relocation assistance (where applicable)
Community and volunteering opportunities
Casual dress
Citizens is proud to be an Equal Opportunity Employer.
Visa sponsorship is not available for this position.