Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Summary: 

This Business Analyst will support our Commercial and Personal Property lines Underwriting / Product Development business unit and work with our IT Application Development teams to help deliver innovative and long-term solutions that add value and increase efficiencies for our customers.

This individual will be responsible for creating business requirements documents for reporting and systems development projects, production reporting, special projects, and other systems project related tasks. This includes, but is not limited to, collection of business requirements from users, creation of related requirements documents, or reports, project management, leading or assisting with user acceptance testing activity, providing user support and systems training for departmental users.  

Job Duties / Essential Functions:

Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.

1.      Collaborates with stakeholders and project team members on small to large scale projects which impact business users, processes and system to identify business needs and solutions, weigh opportunities based on estimated business value, and to establish scope. (20% of time spent) 

2.      Facilitates or participates in collaboration activities with both business and technical stakeholders to engineer requirements (e.g., business, functional, non-functional and data requirements) while ensuring compliance with corporate standards and develop flow diagrams, use cases, user stories and other forms of business documentation used to express business needs. (20% of time spent)

3.      Responds to production support issues by performing initial triage and analysis, providing end user support including documenting workarounds and, if necessary, escalating to IT and notifying impacted parties. (20% of time spent)

4.      Assists with the development of test plans and strategies, the coordination of testing events, and the execution of test cases in support of changes to business systems (10% of time spent)

5.      Evaluates investment opportunities and establishes evaluation plans and techniques for assessing the results of each post-implementation. Reports on findings and makes change recommendations if necessary. (10% of time spent)

6.      Creates or participates in the development of materials used to facilitate the adoption of change by end users including policies and procedures; operating procedures; business processes; training materials, job aids and communications.  (10% of time spent)

7.      Provide mentoring and leadership to Business Analysts community members as needed and assist in the development of both corporate and departmental policies, procedures, practices, methods and standards.

Required Education and Experience:

• Bachelor’s degree OR 4 years of relevant experience OR a combination of college education and relevant experience equivalent to 4 years (Bachelor’s degree in Risk Management and Insurance, Business or Business Systems is preferred)  
• 4 or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include one (1) or more years of financial services experience.

Preferred Experience:

• Four (4) or more years of project team experience delivering changes to business systems and processes
• Four (4) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry
• Experience with web-based application development and support
• Property & Casualty Insurance experience within one or more operational business units (i.e. Accounting, Agency, Call Centers, Claims, Product Development, and Underwriting).
• Experience working in an Agile environment applying Lean Agile practices and principles (e.g., Kanban, Scrum, SAFe)
• Previous experience with Citizens’ systems

Required Knowledge, Skills and Abilities:

• Applied knowledge of practices, principles and common business processes associated with financial services.
• Applied knowledge of information technology and information system development
• \Applied knowledge of administering configurable business systems, including management of system-based business rules, workflow and processing logic
• Strong applied knowledge of system development methodologies, primary of which are Agile and Waterfall.
• Strong grasp of technology and how it plays a role in business processes
• Applied knowledge of Microsoft Office products, primarily Project, Word, Excel, PowerPoint, and Visio
• Knowledge of project management processes and tools.
• Ability to establish attainable goals, objectives, and work plans while working both independently and in team-based, highly-collaborative, environments
• Strong interpersonal skills, including verbal, written, facilitation, mediation, negotiation, collaboration and presentation skills, as well as the ability to communicate effectively with individuals at all levels of the organization.
• Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations.
• Ability to work on multiple projects and tasks concurrently, adapt to change effectively, and adhere to timelines within a fast-paced, changing environment
• Ability to engineer requirements using templates or tools in a manner that is well-organized and understandable to both business and technical audiences.
• Ability to develop insight into current business performance for the purpose of identifying improvement opportunity candidates using business analytics such as data and statistical analysis
• Strong ability to solve problems through analytical approaches.

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!

• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability
• Generous paid time off: vacation, sick and holiday leave
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Company Paid Parking
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress

Citizens is proud to be an Equal Opportunity Employer.