If you're looking for a career that's more than just a paycheck, then you're looking for Citizens Property Insurance Corporation!

We are Florida's property insurance provider of last resort, protecting nearly 1 million property owners statewide! Without us, many people would be unable to obtain any property insurance, which would have dire consequences for Florida's economy. As a result, our employees have a unique responsibility to all Floridians – and a unique opportunity to make a difference.

At Citizens, you will have the opportunity to build a meaningful career in a fast-paced, dynamic and ever-evolving organization. We look for people who share our corporate values of Public Service, Integrity, Respect, Courtesy, Responsiveness and Fairness.

Join our 1,200 employees – located in offices in Tallahassee, Jacksonville and Tampa and in field locations throughout Florida – who are passionate about the work they do. We look for people who take pride in their work, strive for excellence and, most importantly, measure success not in profits, but in fulfilling a critical public purpose.

Joining the Citizens team will provide you opportunities for personal and professional growth. We offer competitive salaries, as well as a great benefits package that includes a retirement savings plan with a generous company match and medical, dental, vision, group life and short-term disability insurance.

Are you adept at claims handling?  Are you a claims adjuster that prides yourself with a keen eye for detail?  Do you possess strong written and verbal communication skills?  Does a flexible work schedule appeal to you?  If your answer is a resounding YES, this might be the perfect opportunity for you.  As the Senior Quality Assurance Representative, you will serve as the technical expert for the Claims Operations by auditing the claims processes including coverage analysis, investigation, valuation, reserving and accurate disposition of claims.  You will also be responsible for providing audit results reporting and feedback, through Quality Assurance software applications.  You will interface frequently with internal and external business partners and will report to the Field Quality Assurance Supervisor. 

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

·         Model ethical behavior and execute job responsibilities in accordance with Citizens core values, ethics, and information protection policies.

REQUIRED EDUCATION AND EXPERIENCE:

• Associate’s degree OR two (2) years relevant experience OR a combination of college education and experience equivalent to two (2) years.

AND

• Eight (8) or more years of property insurance claims experience, four (4) years of which should be in field property claims or in area with skills transferrable to position, two (2) or more years of claims file audit or file review experience or two (2) or more years of claims field re-inspection experience
• Strong experience with hands-on training development and presentation.
• Must possess a valid, active and appropriate Florida adjuster license within 90 days of employment and maintain it as a condition of continued employment. Appointment required.
• Within 90 days of employment, must successfully complete all requirements of Citizens’ Fundamental Claims School, which includes obtaining an overall passing score.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in field with skills transferrable to insurance.
• Ten (10) or more years P&C Insurance claims experience, six (6) years of which should be in field property claims or area with skills transferrable to position.
• Four (4) or more years of claims quality assurance or file audit experience OR four (4) or more years of claims quality assurance field experience or field re-inspection experience.
• One (1) or more years with sinkhole (earth movement) claims experience.
• Experience in NFIP flood claims handling.
• Experience with building methods and materials, as well as local building damage repair procedures and ordinances.
• Active Florida Adjuster license (620 or 644)
• Experience with Citizens ClaimCenter software or equivalent electronic claims management system.
• Comprehensive knowledge of Xactimate/XactAnalysis estimating program.
• Insurance Designations (AIC, CPCU, CLU, ChFC, ARM, INS, SCLA)
• English/Spanish bilingual skills

PHYSICAL REQUIREMENTS:

This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day). Position requires the ability to be mobile, operate a motor vehicle, climb roofs and inspect homes including attics & crawl spaces. This position may require occasional overnight travel; and may be required to work for extended periods of time to include after standard business hours in addition to weekends in addition to weekends and holidays during catastrophe response, or as needed

Citizens offers a competitive annual salary commensurate with experience, and an excellent benefits package including retirement savings with an 8% company match, medical, dental, group life, long and short disability and professional development opportunities. Citizens is proud to be an Equal Opportunity EmployerRelocation Assistance is available for this position. your information will be kept confidential according to EEO guidelines.

Citizens is proud to be an Equal Opportunity Employer

Relocation Assistance is not available for this position.