Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

As a member of this dynamic and fast-paced team, you will be responsible for business process reengineering including distillation of customer ideas into both as-is and to-be workflows and process recommendations. Success for this role is to deliver ideas and recommendations as well as to achieve buy-in for fundamental redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. Business Process Reengineering starts with a blank sheet of paper and rethinks existing processes to deliver more value to the customer.

You will be a member of a cross-functional Agile team in a Federal government environment. As the team member responsible for documenting the business processes alignment with the IT modernization efforts, developing government deliverables on a regular basis, and synthesizing ideas into high-level graphics that will be used to brief business stakeholders and senior executives.  You will work with IT management, product owners, and the business stakeholders to deliver solutions that meet the needs of the business. The cross-functional team is responsible for helping the government transition from outdated and under utilized processes and technologies to high volume transactional process in a paperless future state, through multiple product offerings including demand management, case management, document management, and data exchanges.

Required:

• Bachelor’s Degree in Business Administration, IT, or related field.
• 2+ years of experience mapping business processes
• Demonstrable experience working with customers or end users in gathering requirements and documenting issues
• Experience gathering high level business requirements
• Experience preparing presentations
• Experience running meetings
• Ability to work independently with little instruction
• Ability to juggle multi projects
• Strong interpersonal skills with a proven track record of providing excellent customer service
• Excellent writing communication skills
• Excellent interpersonal communication skills
• Strong Microsoft Visio,  Excel, and PowerPoint skills. 

Desired:

• Lean Six Sigma
• Experience working in an Agile environment.
• Experience with case management systems' modernization.
• Experience developing business cases
• Experience researching and documenting an analysis of alternatives
• Experience supporting Federal government programs.
• DOJ Public Trust Clearance

Clearance Requirements:  Must be a US Citizen and be eligible for a Public Trust Security Clearance

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.