IT Client Success Rep

  • Full-time

Company Description

Our client is an international tech company that has been a leader in the B2B SaaS industry for more than 2 decades. They are adding new positions as they continue to expand their market dominance. Their culture is growth-focused and highly collaborative with an entrepreneurial spirit.

Job Description

• Communicate with software business customers throughout the United States via phone and email
• Conduct customer engagement calls to achieve customer satisfaction and retention/renewal goals
• Partner with other teams (sales, support, etc.) to resolve customer issues and address feedback
• Log all daily activity and manage date in CRM software
• May occasionally participate in industry trade shows

Qualifications

• High school diploma required; college degree in Business preferred
• 2+ years of experience in customer engagement and retention
• B2B customer support or account management experience; preferably in the IT field
• Superior customer service and communication skills, especially via phone and email
• Proficient computer skills with business and CRM software
• Successful experience achieving goals, meeting deadlines, and tracking the status of assignments
• Detail-oriented and organized, with excellent time-management and multi-tasking skills

Additional Information

• Free health insurance options
• Robust benefits package, including HSA, FSA, life/disability, etc.
• Vacation, sick time, personal time and paid holidays
• 401(k) with employer match
• Corporate discounts on cell phones, online shopping, etc.

Job Type: Full-time

Salary: $40,000.00 to $42,000.00 /year