Our client is an international tech company that has been a leader in the B2B SaaS industry for more than 2 decades. They are adding new positions as they continue to expand their market dominance. Their culture is growth-focused and highly collaborative with an entrepreneurial spirit.

The Software Support Engineer supports business users of a propriety enterprise software. This dynamic and cohesive support team ensures customer satisfaction and minimal disruption to the customer’s business.

• Provide technical B2B software support via phone and online
• Develop and maintain extensive knowledge of proprietary software
• Use remote access technology
• Track and manage support requests in the ticketing system
• Collaborate Development, QA and Customer Success

• Authorized to work in the US without employment visa sponsorship
• Bachelor's degree in computer science (preferred)
• 3+ years of software support experience
• Experience providing tech support in a school or B2B environment
• Windows, OS X, or Linux admin/support experience (preferred)
• Experience with Python, C++, PHP, Perl, Ruby, Bash, Korn (preferred)
• Experience using endpoint management tools (preferred)

• This is an on-site position on the northeast side of Indianapolis
• Free health insurance options
• Robust benefits package, including HSA, FSA, life/disability, etc.
• Vacation, sick time, personal time and paid holidays
• 401(k) with employer match
• Corporate discounts on cell phones, online shopping, etc