Analyst, Customer Development

  • Full-time

Company Description

Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the one of the world’s largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com

Job Description

  • Prepare quotations for market research projects.
  • Conduct secondary research to assist in your quotations, providing assumptions and recommendations.
  • Proactively identify potential problems early and supporting the customer to overcome issues thus ensuring projects are delivered successfully and on time.
  • Be a trusted advisor to the customer and build lasting relationships.
  • Perform consistently and successfully as measured by our operational and customer satisfaction metrics.
  • Respond to customer support requests.

Qualifications

  • Proven ability to juggle multiple accounts and projects simultaneously with the help of a Customer Success Director
  • Ability to work independently and be self-motivated with effective time management
  • Strong team orientation and a warm personality to contribute to a dynamic group
  • Proactive customer focus to build lasting relationships with colleagues and clients
  • Capacity to multitask and absorb diverse information concurrently
  • Highest quality and ability in written and oral communications in English
  • Excellent analytical skills, process orientated, and strong attention to detail
  • Expert efficiency in Microsoft Outlook, Excel, Word and PowerPoint
  • Experience in online market research and/or knowledge of programmatic sampling
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