Workflow Coordinator

  • Full-time

Company Description

 

Here at Cinq Recruitment, we believe in finding the right fit, for you and our clients. Whether you seek long-term employment solutions for your business or your next career move, we understand the importance of individual and business needs. With over 30 years of successful staffing and recruiting experience, we excel at providing passive candidates with the right skills and cultural fit for specialized positions. Here is the opportunity to work with an exciting pharmaceutical company. 

 

Job Description

Position Summary:

Perform duties to process incoming referral documentation and patient and prescriber registration to initiate patient intake process, where accuracy and efficiency are critical to customer satisfaction, and ongoing quality of service, working within the limits of prescribed routines. 

 

Essential Functions: 

• Receive, identify and compile documents received through fax server for processing.

• Gather and review documentation related to patient and prescriber demographics to determine completeness.

• Contact referral source via phone to obtain any missing information required for entry to the computer system while building on lasting, mutually beneficial business relationships. 

• Assign and label documentation to the appropriate patient chart and ensure the accuracy and completeness of data entered to the computer system during the referral workflow. 

• Contact patients to initiate an enduring business relationship with the pharmacy through exemplary customer service and ensuring patient satisfaction, and to provide and obtain the required information. 

• Ensure that all workflow is processed in compliance with regulatory requirements and pharmacy operating policies and procedures.

• Provide administrative patient care support as assigned and assist in the training of new team members in the processing of referral workflow or other administrative processes.

• Document case activity, communications, and correspondence in a computer system to ensure completeness and accuracy of patient contact records. Ensure that work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best available level of service and quality.

 

Other Duties:

• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements. 

• Participate in any variety of meetings and workgroups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain the specified level of knowledge pertaining to new developments, requirements, and policies

Qualifications

Education/Experience Requirements:

• High School Diploma or GED equivalent required. 

• Additional specialized training in computer data entry and customer service preferred.

• Some jurisdictions where this role is performed may require that team members maintain endorsement as a Certified Pharmacy Technician and report through a Pharmacist, in addition to the above requirements.

 

Pay Rate: $16-$18

Additional Information

All your information will be kept confidential according to EEO guidelines.