Here at Cinq Recruitment, we believe in finding the right fit, for you and our clients. Whether you seek long-term employment solutions for your business or your next career move, we understand the importance of individual and business needs. With over 30 years of successful staffing and recruiting experience, we excel at providing passive candidates with the right skills and cultural fit for specialized positions. Here is the opportunity to work with an exciting pharmaceutical company. 

• Provides Telcom/Avaya support for a group of KSP locations in the West area (GG, AdRx, Irvine, Torrance). 
• Works with local site personnel to provide daily support for Avaya and Uptivitity phone and call recording platforms. 
• Provides intra-day, skill-based routing changes and works with local site leaders and SMEs to create and maintain daily, weekly, monthly and quarterly reporting for both business and compliance requirements.
•  Responsible for maintaining a local "source of truth" for all telecom agent, station IDs and local DID numbers assigned to that site.  
• Responsible for working closely with Regional HR/Recruiting and local KSP IT to ensure new hires have phones, are set up for recording and are included in all CMS reporting. 
• Works closely with the LM Telcom team to drive consistency in reporting, telecom processes, and local site call center volume analysis. 
• Trains and provides Avaya/CMS expertise to the Local site leadership and SMEs. 
• Reports to LM Telcom Director but can receive direction/guidance from Local Site leaders
• Position is contracted for up to a 6-month assignment

-Minimum of 2 years’ experience

-Must have Avaya skill-based routing and CMS experience

All your information will be kept confidential according to EEO guidelines.