Dual Player/Front of House Supervisor - Playdium Orion Gate

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. 

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you. 

Learn more about our businesses through the links below. 

Cineplex | Cineplex Digital Media |  | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE 

Inclusion & Diversity 

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest – let’s tell you a bit about this revolutionary new concept called Playdium.

The new Playdium is 30,000 square feet of games and food for teens, kids and families to explore, connect and play. Featuring state of the art Virtual Reality, video and redemption gaming for prizes, and a variety of recreational activities like rope courses and bowling – Playdium will be an unbeatable amusement and gaming experience. Perfect for groups of friends and families to engage in friendly competition, celebrate special occasions or simply hang out. Featuring fresh food options at a sit-down family restaurant, and fast casual dining, both accommodating for all types of occasions.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of DUAL PLAYER/FRONT OF HOUSE SUPERVISOR – Playdium Orion Gate, reporting to the Service Manager. This position will be based at Playdium Orion Gate located at 20 Biscayne Crescent, Brampton, ON L6W 4S1. 

The FOH Supervisor/Player role is a dual role in nature – taking on the position of FOH Supervisor, and additionally serving in front of house Player (employee) positions as the schedule requires.  The FOH Supervisor is responsible for supporting the Player team in all guest service areas to ensure Playdium standards are maintained, maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests. Guest service areas include: bar, service floor, host, amusement floor, Swag Store, feature attractions, Events, Groups / Birthday Parties.  The FOH Supervisor will focus on resolving customer complaints, issues, and the professional development of the staff within the department. The FOH Supervisor should maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of their team compliment by providing coaching and feedback.

Responsibilities will include, but are not limited to, the following:                                                                                                                   

• As scheduled, cover Front of House player positions, in accordance with current training.
• As scheduled, cover the FOH Supervisor position, including, but not limited to the following responsibilities:
  • Responsible for executing Groups & Events within venue, providing seamless guest service.
  • Understand and effectively follow all Playdium values, policies and procedures.
  • Protect and enhance the Playdium brand.
  • Practice and role model Company culture.
  • Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Playdium.
  • Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
  • Ensure that all Front of House staff are dressed according to uniform standards at all times.
  • Ensure that all Front of House areas are clean and tidy at all times.
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • Greet and handle all guest interactions with a high level of professionalism and hospitality.
  • Be readily available at all times to resolve all guest concerns using the Cineplex L.A.S.T. model.
  • Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
  • Ensure that the facility consistently meets the Cineplex and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
  • Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
  • Must be able to delegate tasks appropriately to team members.
  • Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host, Amusement, Event Groups / Birthday Parties).
  • Conduct practical training of new employees, and provide coaching and feedback.
  • Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
  • Maintain payroll and attendance records in accordance with legislative and Cineplex requirements.
  • Maintain effective communications within and outside of Playdium to ensure flawless execution.
  • Ensure that the facility consistently meets the Cineplex standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
  • Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
  • Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
  • Ensure that any and all variances are handled immediately.
  • Anticipate and react to any changes in business levels while maintaining excellent guest service.
  • Follow all provincial Health, Food Safety and Liquor service legislative requirements.
  • Other duties as assigned.

• 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• Ability to work under pressure while complying with all relevant legislation.
• Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
• Experience in all aspects of customer service and people management.
• Experience in training will be considered an asset.
• Familiarity with point of sale systems will be considered an asset.
• Demonstrated ability to lead and direct a team
• Strong working knowledge of restaurant industry principles, methods, practices, and techniques
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.

Working Conditions:

• Interacts with customers, employees and management.
• Standing for extended periods of time.
• Will work flexible shifts.
• Extended hours as required.
• Manual dexterity required to use desktop computer and point-of-sale system, as required.
• Lifting or moving up to 50 lbs may be required.
• Ability to attend and conduct presentations.

Interested applicants, please apply today.