Part Time Amusement Ambassador - Newplay at West Edmonton Mall

  • 8882 170 Ave NW, Edmonton, AB T6V 1B1, Canada
  • Part-time

Company Description

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (, digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. 

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you. 

Learn more about our businesses through the links below. 

Cineplex | Cineplex Digital Media |  | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE 

Inclusion & Diversity 

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Job Description

Player One Amusement Group, a division of Cineplex Entertainment LP, employs over 500 people in 21 offices throughout Canada and the United States.  One of North America’s leading providers of interactive video, redemption, amusement gaming and vending equipment, it specializes in solution servicing and design for a wide range of customers in the theatrical exhibition vertical as well as community-based entertainment destinations such as bowling centres, restaurants, arcades, shopping centres and water parks. 

Player One has an immediate opening for the position of Newplay Amusement Ambassador, reporting to the Manager, Newplay @ West Edmonton Mall. This position is based at Newplay @ West Edmonton Mall, 1588 - 8882 170 Street NW, Edmonton, Alberta  T5T 4J2. 

This is an hourly role and you will be expected to work a variable schedule which will include holidays, days, evenings and weekends Monday to Sunday.   

In this role, you will provide exceptional guest service and maintain the operation of Newplay, as a cashier and arcade ambassador.    

Job Duties 

  • Provide exceptional and friendly guest service 
  • Obtain payment for playcard purchases in the form of cash, debit and credit 
    • Balancing cash drawer by counting cash at the beginning and end of work shift 
    • Maintain cash out operations by following policies and procedures 
  • Upsell playcards to maximize guest service 
  • Redeem prizes for guests at the Redemption counter and obtain e-tickets as payment 
    • Maintaining redemption operations by following policies and procedures 
  • Address and rectify guest complaints and concerns 
  • Assist in maintaining presentation and working condition of the facility including its games, redemption counter, office, etc. 
  • Assist in maintaining stock levels of supplies for the facility including the redemption counter, game area, office, staff washrooms, etc. 
  • Exceed the facility’s cleanliness standards   


  • Work safely and honestly 
  • Arrive for work on time 
  • Adhere to the facility’s health and safety standards 
  • Keep the facility impeccably clean; even picking up and disposing of debris that is not yours 
  • Be polite and courteous with Guests and fellow Associates 
  • Take pride in your job


Minimum Requirements 

  • Minimum 18 years of age 
  • Energetic and enthusiastic personality 
  • Self-motivated 
  • Display strong verbal communication skills 
  • Works well in busy environment

Additional Information

Interested applicants please apply today.   

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex's standard recruitment process, suitable candidate(s) may be required to undergo pre-employment screening as a condition of employment or promotion.   

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