Part Time Amusement Ambassador - Newplay at West Edmonton Mall

  • 8882 170 St NW, Edmonton, AB T5T 4M2, Canada
  • Part-time

Company Description

Cineplex is one of Canada’s leading entertainment and media company, Cineplex (TSX:CGX) is a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors. As Canada’s largest and most innovative film exhibitor, Cineplex welcomes 70 million guests annually through its circuit of 164 theatres across the country. Cineplex also operates successful businesses in digital commerce (, food service, alternative programming (Cineplex Events), cinema media (Cineplex Media), digital place-based media (Cineplex Digital Media), amusement solutions (Player One Amusement Group) and an online eSports platform for competitive and passionate gamers ( Additionally, Cineplex operates a location based entertainment business through Canada’s newest destination for ‘Eats & Entertainment’ (The Rec Room), and will also be opening new complexes specially designed for teens and families (Playdium) as well as exciting new sports and entertainment venues in communities across the country (Topgolf). Cineplex is a joint venture partner in SCENE, Canada’s largest entertainment loyalty program.   

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, Cineplex employs approximately 13,000 people in its offices across Canada and the United States and we offer competitive compensation. To learn more visit or download the Cineplex App.   

Player One Amusement Group, a division of Cineplex Entertainment LP, employs over 500 people in 21 offices throughout Canada and the United States.  One of North America’s leading providers of interactive video, redemption, amusement gaming and vending equipment, it specializes in solution servicing and design for a wide range of customers in the theatrical exhibition vertical as well as community-based entertainment destinations such as bowling centres, restaurants, arcades, shopping centres and water parks. 

Job Description

Player One has an immediate opening for the position of Newplay Amusement Ambassador, reporting to the Manager, Newplay @ West Edmonton Mall. This position is based at Newplay @ West Edmonton Mall, 1588 - 8882 170 Street NW, Edmonton, Alberta  T5T 4J2. 

This is an hourly role and you will be expected to work a variable schedule which will include holidays, days, evenings and weekends Monday to Sunday.   

In this role, you will provide exceptional guest service and maintain the operation of Newplay, as a cashier and arcade ambassador.    

Job Duties 

  • Provide exceptional and friendly guest service 
  • Obtain payment for playcard purchases in the form of cash, debit and credit 
    • Balancing cash drawer by counting cash at the beginning and end of work shift 
    • Maintain cash out operations by following policies and procedures 
  • Upsell playcards to maximize guest service 
  • Redeem prizes for guests at the Redemption counter and obtain e-tickets as payment 
    • Maintaining redemption operations by following policies and procedures 
  • Address and rectify guest complaints and concerns 
  • Assist in maintaining presentation and working condition of the facility including its games, redemption counter, office, etc. 
  • Assist in maintaining stock levels of supplies for the facility including the redemption counter, game area, office, staff washrooms, etc. 
  • Exceed the facility’s cleanliness standards   


  • Work safely and honestly 
  • Arrive for work on time 
  • Adhere to the facility’s health and safety standards 
  • Keep the facility impeccably clean; even picking up and disposing of debris that is not yours 
  • Be polite and courteous with Guests and fellow Associates 
  • Take pride in your job


Minimum Requirements 

  • Minimum 18 years of age 
  • Energetic and enthusiastic personality 
  • Self-motivated 
  • Display strong verbal communication skills 
  • Works well in busy environment

Additional Information

Interested applicants please apply today.   

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex's standard recruitment process, suitable candidate(s) may be required to undergo pre-employment screening as a condition of employment or promotion.   

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