Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for an Administrator to join our fantastic, high performing team based in Dudley on a permanent, full time basis

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: up to £24,000 per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing As an Administrator

The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch. 

You will:

• Take calls from engineers and customers relating to enquiries
• Order parts for engineers
• Call customers to book engineer visits
• Update the JD Edwards system with any amendments required
• Support the Operations Manager with any administration requests, such as, placing subcontractor orders
• Manage maintenance contracts ensuring new contracts are processed through to JD Edwards for invoicing, and maintenance engineers are booked
• Deal with customer disputes and contract terminations

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 | Fully office based

What We Would Like You To Bring

• You’ll have previous administrative / customer service experience ideally from a service / engineering background
• Ideally some experience dealing with customer disputes
• You’ll have Solid IT literacy skills - we use multiple systems, both inhouse portals and Microsoft systems
• You‘ll be a natural communicator with an ability to build rapport with your colleagues
• You’ll be proactive with the ability to prioritise workloads & multitask effectively
• You’ll be highly organised and able to work to deadlines

If this sounds like you, apply today and send us your application!