The Chubb Fire & Security Difference...

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Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

Role Summary:

Our Ottawa branch is currently recruiting a Level 3 Security Technician (Service). The main job duties and responsibilities of this role are to carry out inspections and service functions on intrusion alarm systems, access control and camera systems. Overtime, On-call rotation and shift premium work as needed.

Key Job Responsibilities:

• Communicate with customers to identify the source of the problem of their alarm system.
• Independently perform high quality service, proper maintenance and make recommendations for improvement to the system, if needed.
• Conduct testing on alarm systems to ensure that the service provided was successful.
• Inform customers on how to operate and use their alarm system in a takeover situation. In addition, educate the customers on basic knowledge of alarm system utilization.
• Complete ULC Inspections for both Fire and Intrusion systems
• Inspection, service and programming of CCTV, Access Control, and Intrusion systems.
• Troubleshoot alarm panels, CCTV systems, and Card Access systems. 
• Stay up to date on current alarm technology.
• Networking and programing as required.

• Post-secondary education/certification/diploma preferably in Electronic Technician Certificate or Computer Networking Courses.
• 5+ years of experience in security access control and CCTV installation and service.
• Experience and technical knowledge of security products and standards/codes.
• Strong knowledge of PC-based applications (Microsoft Office Suite, etc)
• Must have a valid Provincial Driver’s License.
• Must be eligible to meet requirements for a Federal Security Clearance (Reliability/Secret).

More about the position:

• Fluent in the English language written and verbal skills.
• Excellent organizational skills and the ability to work well under pressure are essential.
• Mechanical aptitude and ability to use hand and power tools.
• The ability to meet deadlines and commitments and to adjust/adapt to new ideas and procedures is necessary. 
• Record keeping and documentation skills. 
• Ability to travel within the service region.
• TEAM oriented mentor and coach and able to work independently.
• Strong interpersonal skills and effective at building relationships - with a demonstrated client service orientation
• Excellent problem-solving skills
• Adaptable to changing environments.
• Self-motivated with a genuinely positive outlook
• Commitment to upgrading and continuing their education.

Our offerings include:

• Competitive compensation and benefit package
• RRSP matching
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.