Social Community Manager

  • Full-time

Company Description

We are looking for a Social Community Manager to join our marketing and communications team and help us grow and engage our online community. You will be responsible for managing our social media platforms, responding to comments and messages, escalating sensitive issues, navigating pastoral needs, and managing the senior pastor’s account.

Job Description

Responsibilities

  • Monitor and manage multiple social media platforms, such as Instagram and Facebook, and ensure consistent and timely posting of relevant and engaging content.
  • Respond to comments and direct messages from our followers and potential new visitors, and provide them with information, guidance, and support.
  • Escalate sensitive topics and issues to the appropriate staff or ministry leaders and follow up with the resolution and feedback.
  • Navigate pastoral needs and requests from our online community and connect them with the pastoral care team or other resources as needed.
  • Manage the senior pastor’s social media account and ensure that his voice and vision are communicated effectively, accurately and authentically.
  • Work closely with the current social specialists and other team members to report trends, learnings, and church sentiment gathered through engagement on the channels.
  • Collaborate with the marketing and communications team to align the social media strategy with the overall church goals and objectives.
  • Prepare and submit monthly reports and analysis of social comments and provide insights and recommendations for improvement and optimization.
  • Implement proactive surprise and delight efforts for followers and fans, such as sending personalized messages, gifts, or invitations, to increase loyalty and retention.
  • Conduct recurring outreach to campus teams to gather feedback, input for larger marketing efforts, and ensure that the social media content reflects the diversity and needs of the church community.
  • Partner with the Interactive Technology team to implement new tools and workflows that enhance the social media experience and efficiency.
  • Partner with our CCV Online team to create communication norms and consistent language that align with the church’s values and vision.
  • Support our new website chatbot feature, ensuring the voice, tone and online experience ultimately leads to in-person church attendance and community.
  • May be responsible for the creation of creative copy and scripting for different event promos and speaking engagements.

Qualifications

Requirements

  • Bachelor’s degree in marketing, communications, or related field, or equivalent work experience.
  • Proven experience as a social media manager, community manager, or similar role, preferably in a church or non-profit setting.
  • Excellent communication and interpersonal skills, and the ability to interact with diverse audiences and stakeholders.
  • Strong knowledge of social media platforms, tools, and best practices, and the ability to adapt to changing trends and technologies.
  • High level of creativity, initiative, and problem-solving skills, and the ability to work independently and collaboratively.
  • Passionate about the church’s mission and vision and committed to serving and growing our online community.
  • FTE 5 days a week, including weekends and some evenings, as required by the social media schedule and events.

 

Additional Information

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.

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