Christian Brothers Automotive 

Benefits:

• Compensation Range: $85K-$100K Plus Bonus Opportunities
• Closed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• On-Going Training & Career Advancement
• Employee Appreciation Events
• Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
• On-Going Training & Career Advancement
• Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.
• Wellness Program Offering Chaplain Care Support
• Weekly Team Lunches
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Title:

Automotive Service Manager

Location:

12337 W Camelback Rd. Litchfield Park, AZ 85340

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the leader who sets the tone for both guest experience and business performance. You are the primary guide for our guests as they make important decisions about their vehicles, and the driving force behind a well-led, profitable, and people-focused operation.

This role is responsible for the overall performance of the shop, balancing sales growth, profitability, ethical service, and team development. The Service Manager leads by example, develops talent, manages workflows, and ensures that every guest interaction reflects honesty, professionalism, and care.

All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Lead daily shop operations with full accountability for sales growth, profitability targets, workflow efficiency, and guest satisfaction
• Drive consistent, ethical sales practices that build trust while achieving car count, average repair order, and margin goals
• Manage office and shop personnel through clear expectations, effective delegation, coaching, and performance oversight
• Support hiring and staffing needs by participating in interviews, onboarding, and workforce planning discussions
• Develop team members through ongoing feedback, skill-building, and support of ASE training and certification advancement
• Maintain strong financial controls by reviewing reports, audits, and reconciliations; communicate results and action plans to ownership
• Serve as the primary point of contact for guests, clearly explaining repair recommendations and managing expectations throughout the service process
• Demonstrate resourcefulness in moving work through the shop while balancing technician capacity, parts availability, and guest timelines
• Ensure quality workmanship, proper parts selection, and that all equipment and resources are available and operational
• Foster a positive, professional team environment that reflects honesty, integrity, and respect at all times
• Support fleet account development and local marketing efforts to drive sustainable business growth
• Ensure all company policies, procedures, and standards are consistently followed
• Open and close the store as required and perform other duties as assigned

Qualifications:

• Minimum of 2 years in a supervisory or management role with direct responsibility for coaching, delegating, and managing employee performance
• 3-5 years of Automotive leadership industry experience and strong exposure to automotive service operations
• Aftermarket automotive repair experience preferred, but not required
• Proven experience leading sales efforts with accountability for growth, margins, and ethical service practices
• Coachable mindset with the ability to receive feedback, adapt quickly, and continuously improve personal leadership effectiveness
• Demonstrated ability to lead, develop, and motivate teams, including supporting training and professional growth (ASE or equivalent programs)
• Comfortable managing workflow, priorities, and guest expectations in a fast-paced service environment
• Proficiency with Windows-based computer systems and automotive shop management software
• Experience with TekMetric or similar shop management systems preferred, but not required
• ASE Service Consultant certification or equivalent service leadership experience preferred
• Graduation from an industry-recognized service or management training program is preferred, but not required
• Valid driver’s license with a driving record acceptable to the company’s insurance carrier

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.