Automotive Service Writer / Advisor - Acworth, GA

Christian Brothers Automotive Acworth

America's Number 1 Automotive Repair Franchise!

“Christian Brothers Automotive ranked #1 in Customer Satisfaction among Aftermarket General Maintenance Providers in the Inaugural 2019 and subsequent 2021 U.S. Aftermarket Service Index Study.” - J.D. Power

WE OFFER: 

• Industry Leading pay!
• Weekends off, Paid Vacation and Paid Holidays!
• Great Culture and Family Work Environment!
• Free Training and Opportunities to Grow Professionally!

Our mission is simple: to create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. All locations are equipped with manufacture-level diagnostic equipment in the shop, with lobbies that are designed to be welcoming and comfortable for guests. We enjoy providing the highest level of customer service while maintaining those original principles. We're excited to find the team member who will provide this experience to the guests!

Job Title:  Automotive Service Advisor / Writer

Location: 3408 Cobb Pkwy NW Acworth, GA 30101

Are you goal oriented?

• Do you enjoy a fast-paced, challenging work environment?

• Would you like every weekend off to spend more time with your family and friends?

• Do you like helping people?

If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

Apply Now and take pride in where you work!

Position Summary:

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.  

Service  Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Essential Duties and Responsibilities:

• Greet and engage customers with hospitality and respect.

• Present the best repair solutions to our customers in a clear, concise, and simple way.

• Manage the workflow of the store in an effective and efficient manner.

• Consistently and effectively sell our services without jeopardizing honesty and integrity.

• Maintain a positive attitude and team atmosphere at all times.

• Communicate on the phone in a clear, professional manner.

• Build long-term relationships between the store, yourself and the customer.

• Direct, coordinate, and participate in administering customer service activities.

• Shuttle customers as needed.

• Assist other employees as needed.

Service Advisors will always need to conduct themselves professionally. They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.

Certificates, Licenses, Registrations:

• Current driver’s licenses.

• Driving record acceptable to our current insurance carrier.

Preferred Skills and Experience:

• Proficiency in Windows based computer software and automotive store applications.

• Experience in automotive customer service and service sales

• ASE certification in service management or equivalent experience

• Experience with R.O. Writer software application

• Supervisory or management experience

• High school diploma or GED

• Associates degree or undergraduate degree

Physical requirements:

The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

• Being on your feet for the majority of the workday (standing, walking, etc)

• Occasionally lifting and carrying objects over 50 lbs.

• Driving manual transmission vehicles

• Keeping a brisk work pace in a high-volume environment

• Using a keyboard and mouse several times daily

• Using a standard handset phone several times daily

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.