Automotive Service Advisor / Service Writer - Mansfield
- Mansfield, TX, USA
Christian Brothers Automotive - Ranked the #1 Automotive Service Franchise and #2 Overall Franchise Chain In America: Forbes, July 2019!!!
This brand new and state-of-the-art facility is scheduled to open in September 2020.
Interviews will begin in August 2020.
Our mission is simple: to create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. All locations are equipped with manufacture-level diagnostic equipment in the shop, with lobbies that are designed to be welcoming and comfortable for guests. We enjoy providing the highest level of customer service while maintaining those original principles. We're excited to find the team member who will provide this experience to the guests!
Job Title: Automotive Service Advisor
Location: 820 N. SH 360 Mansfield, TX 76063
Are you goal oriented?
Do you enjoy a fast-paced, challenging work environment?
Would you like every weekend off to spend more time with your family and friends?
Do you like helping people?
If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!
Apply Now and take pride in where you work!
As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Essential Duties and Responsibilities:
Greet every customer that enters our facility with hospitality and respect.
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
Manage the store’s workflow in an effective and efficient manner.
Consistently and effectively sell our services without jeopardizing honesty and integrity.
Maintain a positive attitude and team atmosphere at all times.
Communicate on the phone in a clear, professional manner
Build long-term relationships between the store, yourself and the customer.
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed.
Assist other employees as needed.
Service Advisors will always need to conduct themselves professionally. They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.
Certificates, Licenses, Registrations:
Current driver’s licenses.
Driving record acceptable to our current insurance carrier.
Preferred Skills and Experience:
Proficiency in Windows based computer software and automotive store applications.
Experience in automotive customer service and service sales
ASE certification in service management or equivalent experience
Supervisory or management experience
High school diploma or GED
Associates degree or undergraduate degree
The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:
Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.