Automotive Service Advisor / Writer - Brodie Lane

  • Full-time
  • Department: Texas

Company Description

Christian Brothers Automotive: Brodie Lane

Ranked the #1 Automotive Service Franchise and #2 Overall Franchise In America: Forbes, July 2019!!!

WE OFFER: 

  • INDUSTRY LEADING PAY!
  • WEEKENDS OFF, PAID VACATION, and PAID HOLIDAYS!
  • GREAT CULTURE with a FAMILY WORK ENVIRONMENT!
  • FREE TRAINING and OPPORTUNITY TO GROW PROFESSIONALLY!! 

Christian Brothers Automotive is built on the principle that honesty and integrity should be the driving force behind the business. Our facilities are owned and operated by valued franchisees and equipped with technology typically found in newer dealership service centers. With this combination, you can enjoy a clean, upbeat work environment with access to the tools needed to get the job done right the first time.

Job Description

Location: Brodie Lane

WE OFFER: 

  • INDUSTRY LEADING PAY!
  • WEEKENDS OFF, PAID VACATION, and PAID HOLIDAYS!
  • GREAT CULTURE with a FAMILY WORK ENVIRONMENT!
  • FREE TRAINING and OPPORTUNITY TO GROW PROFESSIONALLY!! 

Job Title: Automotive Service / Sales Advisor

  • PROVEN BACKGROUND IN AUTOMOTIVE REPAIR SALES.
  • CUSTOMER SERVICE-DRIVEN AND FOCUSED.
  • EXPERIENCE IN SOURCING AFTERMARKET PARTS. 
  • ABLE TO WRITE TICKETS AND COMMUNICATE WITH OUR GUESTS.
  • AT LEAST 2 YEARS OF SERVICE ADVISOR EXPERIENCE.

Position Summary:

As a Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment in their vehicle, and for these reasons, you play a large role in building relationships with our community.  

Our Service Advisor have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

Essential Duties and Responsibilities:

  • Greet every customer with hospitality and the highest level of respect.
  • Present the best solution to repair the customer’s vehicle properly.
  • Consistently and effectively sell our services without jeopardizing honesty and integrity. Love your neighbor as yourself!
  • Maintain a positive attitude and team atmosphere at all times.
  • Communicate professionally, always with the intention of creating a long-term relationship between the store, yourself, and the customer.
  • Behave in a manner that represents the Christian Brothers Automotive mission statement, in every instance projecting kindness, honesty, and integrity.
  • Direct, coordinate, and participate in customer service activities as dictated by the customer's needs and shop workload.
  • Ensure that all repairs are performed to proper specifications.
  • Assist other employees as needed.
  • Other duties may be assigned.

Qualifications

Education and/or Experience Preferences:

  • TOP PERFORMER IN AUTOMOTIVE REPAIR ADVISORY.
  • AT LEAST 2-4 YEARS OF SERVICE ADVISOR EXPERIENCE.
  • GREAT WITH COMPUTERS.
  • Graduation from an industry-recognized service is preferred by not required.
  • Experience with R.O. Writer is preferred, but not required.

Certificates, Licenses and Registration Preferences:

  • Current driver’s licenses.
  • Proof of minimum state-required insurance on your personal vehicle.
  • Driving record acceptable to our current insurance carrier.

Physical requirements:

The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform essential functions of this job:

  • Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.).
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment.

Additional Information

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.