Rep Customer Service

  • Full-time

Company Description

Chiquita is a leading global company with 20,000 employees across 30 countries. We are passionate about our nutritious, high-quality, energy-rich and value-added bananas.

Chiquita's products are sold in nearly 70 countries around the world. Chiquita Brads International grows, procures, markets and sells bananas and other fresh fruits under the Chiquita brand and other names.

Job Description

The Customer Service Representative is the “face” of Chiquita to our customers with the aim to provide excellent service and clear communication. As part of the Supply Chain group, (s)he is working in a dynamic environment as the daily operational link to many internal departments: Logistics, Allocation, Quality, Accounting, Billing.

Responsibilities

  • Receipt of customer orders on a weekly basis and entry into the ordering data base.
  • Weekly distribution to customers of “order acknowledgement”.
  • Communication with customers to inform ship arrival schedules and any deviation.
  • Regular communication with Allocation team to ensure that weekly orders are     confirmed and volumes are secure.
  • Cross-checking of orders placed and product delivered, reconciliation of differences.
  • Communication to customers on product provenance to ensure proper import       documentation is prepared for efficient pick-up at port.
  • Communication with Logistics team for cargo release to customers.
  • Follow-up on with customers on invoices and reconciliation with Accounting team.
  • Handling of all customer complaints working closely with Quality department.
  • Database management with regards to volumes, claims, pricing and others.
  • Tracking, analysis and input of volume forecasts to ensure weekly product availability.
  • Back-up from colleagues during Holidays.

 

Qualifications

Profile    

  • Communication – Must demonstrate the ability to communicate clearly, especially in stressful or uncomfortable situations. It is essential that the candidate conveys messages with the right tone of voice internally and externally.
  • Teamwork– This is a cross-functional role demanding the candidate to collaborate effectively across multiple functions to get results.
  • Flexibility – Adaptation to a changing environment with a positive mindset is critical.
  • Proactivity – this position requires the ability to take initiatives and not wait for instructions.
  • Problem-solving – Candidate must be able to mitigate problems and devise sustainable solutions, balancing the needs of the customers and the capabilities of the organization.
  • Computer Skills (MS Excel, Word, Power-point, Outlook, ERP system(s), etc.
  • Focus and organization with excellent attention to details.
  • Language skills: Full command of English and German are mandatory. Any other language will be considered a plus (French, Spanish).

Education/Experience

  • University degree in Logistics/Supply chain or related field University degree       (preferred in Business Economics) or other similar education.
  • Minimum 3 years of experience in Customer Service or Junior sales role in a     multinational environment.