Customer Service Expert

  • 17 N State St, Chicago, IL 60602, USA
  • Full-time

Company Description

Chicago Connect specialize in increasing market share for our clients’ brands and we ensure we tailor our services to their needs in a face-to-face environment. There are various disciplines in the direct marketing field and we primarily focus on live marketing strategies. The marketplace is fiercely competitive and brands in all industries are vying for their potential customers attention. With so many choices on how brands can target their customers, choosing the right marketing mix is more important than ever. That’s where Chicago Connect comes in.

Job Description

 As a Customer Service Expert, you will interact daily with potential and existing customers, helping to resolve inquiries and providing helpful information. 

We are looking for a natural problem solver with the ability to convey information clearly to ensure the best possible customer experience. This position is an excellent career opportunity for someone with a proactive, optimistic approach combined with a real passion for providing a first-class service to the customer.

Salary range: $42000 - $48000 per year

Responsibilities:

  • Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.

  • Answer questions from potential and existing clients.

  • Provide information about products, services, and processes.

  • Resolve any queries and update systems and accounts accordingly.

  • Help new clients with the account opening process and educate them about offers of products and services.

  • Remain flexible to perform ad-hoc tasks when required by the company.

  • Understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

  • Handle customer requests including updating account details and sending invoices or taking payment.

  • Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.

Qualifications

  • Degree or equivalent preferred.

  • Previous customer service experience preferred.

  • Patience, and flexibility to connect with a wide range of people and adapt effectively in an accelerated environment.

  • Solid writing skills with an ability to write clearly and concisely.

  • Ability to multitask and follow assignments to completion with attention to detail and accuracy.

  • Effective communication, ask clarifying questions, and offer simple explanations to complex problems.

  • Exceptional attention to detail and capacity to adapt efficiently to new concepts and systems.

  • Ability to work independently.

Additional Information

Employee Assistance Program

Employee Discount