Ticket Sales Associate (Part-time)

  • Chicago, IL
  • Part-time

Company Description

The Chicago Architecture Foundation is a nonprofit organization dedicated to advancing public interest and education in architecture and design. The Chicago Architecture Foundation presents a comprehensive program of tours, exhibitions, lectures, special events, and adult and youth education activities, all designed to enhance the public’s awareness and appreciation of Chicago’s outstanding architectural legacy.

Job Description

The Ticket Sales Associate proactively represents and sells CAF products in a professional and courteous manner to all guests both in person and on the phone.  Responsible for providing knowledgeable answers to customer inquiries on retail products, CAF tours, programs and events. Embodies CAF's Core Values and Guest Service Standards.  

Core Responsibilities – 

  • Responsible for selling CAF tour and program tickets to customers and members via phone and in person
  • Provides excellent customer service at all times and adheres to the CAF Guest Service Standards
  • Responsible for learning about all CAF retail products, tours, programs and events to ensure knowledgeable answers to CAF guest inquiries 
  • Masters ticketing systems (Tessitura and Ticketmaster) to be able to assist customers quickly and efficiently
  • Proactively sells memberships, up-sells ticket and retail packages, restaurant gift cards, and more
  • Provides support answering phones through a high volume call center hotline and assists with the monitoring of call volume
  • Provide trouble-shooting for customer issues regarding tours, programs, and ticketing related questions
  • Works with the Ticket Services Manager to help resolve customer service-related issues in a timely manner
  • Follow-up with and resolve customer questions, comments, and complaints
  • Assists with box office sales and check-in
  • Help in the identification of improving Call Center processes and procedures
  • Provide support for Tours and Public Programs to monitor ticket inventory, accuracy of print and web information, and other customer information as needed
  • Follows all policies and procedures outlined by the Director of Tour Operations
  • Responsible for upkeep of the Call Center and Box Office area (including restocking of brochures, light cleaning, etc.)
  • Responds to emails sent to general CAF informational email addresses
  • Other duties as assigned

Qualifications

Skills and Attributes - 

  • Ability to work a flexible schedule, including weekends
  • Prompt, courteous, enthusiastic, knowledgeable, and consistent customer service demeanor
  • Detail oriented, ability to prioritize and multi-task, good decision-making and communication skills, maintains calmness under high pressure
  • Ability to work successfully in team environments and positively assist in meeting sales goals
  • Strong verbal and written communication skills 
  • Must be able to stand or sit for long periods of time
  • Excellent interpersonal skills and ability to maintain good working relationships with the public, CAF members, employees, docents, and volunteers

Education and Experience Requirement - 

  • Minimum of one year of working in a call center, box office, concierge desk, admissions or tourism office while providing a high level of customer service
  • High level of comfort with technology is required
  • Experience utilizing ticketing systems (Ticketmaster or Tessitura) is preferred

Additional Information

Chicago Architecture Foundation is an Equal Opportunity Employer.