Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Our intelligent retail solutions are built upon 50 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf.  Our customers include many of today’s top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores.  Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.  

EEO AAP Employer/Vet/Disabled 
Drug Free Workplace

This position is responsible for first and second level support including end user hardware and software support, installation and maintenance of client computers, troubleshooting and documentation of user problems. Provide server administration and support for Microsoft Server 2016 and later. 

Responsibilities

• Provide technical system hardware and software support including Network connectivity, Windows 10 and 11 clients, Office365, Sophos Antivirus, and Microsoft Office.
• Answer, evaluate, and prioritize telephone, voice mail, e-mail and in-person requests for assistance with hardware, software, network, and other computer related technologies, per established standards.
• Actively participates as a team member of the IT support group, collaborating with other team members to provide timely, professional, quality solutions to user problems, ensuring problem resolution that meets or exceeds customer expectations.
• Assist in managing MS Server 2016 and later servers.
• Background with VMWare vSphere and/or HyperV.
• Assist with disaster recovery procedures and testing.
• Log, track and maintain records of user problems and related documentation
• Test software and hardware to evaluate compatibility and ease of use.
• Communicating clearly and concisely, both verbally and in writing, on both technical and non-technical matters.
• Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate and timely solutions to customers.
• Occasionally provides support during off-hours.

Education

• BA/BS degree in Computer Science or Information Technology or equivalent combination of education and experience.

Experience

• Minimum of 5 years of experience troubleshooting/maintaining laptop/desktop/server hardware.
• At least 5 years of experience providing Customer Service phone support and troubleshooting computer related issues on-premises and remote.
• Must understand troubleshooting network connectivity.
  • Cisco experience is preferred.
• Active Directory management experience is a must. 
  • MCSE preferred. MCSA is required.
• Must be able to support DNS and DHCP.
• VMWare or HyperV experience preferred.
• Experience with Windows 10 and 11 clients.
• Apple iOS support background required.
• Strong familiarity with deployment tools. 
  • SmartDeploy experience a plus.
• SAP background is preferred.
• Office365 and Teams experience required.
• Meraki network device experience a plus.
• Strong Customer Service Skills
• Detail and organizational skills a must.
• Strong analytical and trouble shooting skills, as well as excellent written and verbal communication skills.
• Self-motivated team player with strong interpersonal skills.
• Experience in handling difficult or sensitive situations and confidential information.

All your information will be kept confidential according to EEO guidelines.