Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Our intelligent retail solutions are built upon 50 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf.  Our customers include many of today’s top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores.  Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.  

EEO AAP Employer/Vet/Disabled 
Drug Free Workplace

The Customer Scheduling Coordinator position is responsible for coordinating all customer’s service related activities with field resources, including service and installation planning and execution.

Job Responsibilities

• Ensures a high level of customer satisfaction by efficiently coordinating service related activities (installation & remedial operations) between customers and field resources.
• Manages open service related activities on a daily basis to maintain timely delivery and activity completion.
• Maintains ETA's and updates on customer’s vendor managed software systems.
• Creates, schedules, dispatches and tracks service related activities.
• Ensures accurate, timely and efficient delivery of service related activities within the Field Service Edge Scheduling program.
• Ensures all service related activities are maintained accurately in Field Service Edge and SAP for reliable revenue tracking and pipeline analysis
• Ensures materials have shipped to meet scheduled installation dates
• Verifies and updates ETA's as required for customer communication.
• Accurately creates and manages vendor purchase orders to ensure vendor invoices to Checkpoint are within payment tolerances and processed in a timely manner.
• Generates reports and provides status updates as required for service management and customers.
• Communicates professionally and responsibly with internal and external service resources, company representatives and customers.
• Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers.

Education 

• High School Diploma or equivalent.  College course work or degree is preferred.

Experience

• Minimum of 1year previous Call Center/Scheduling or Customer Service related experience.

Knowledge, Skills & Abilities

• Previous experience in a similar environment (i.e. coordinating work orders and technician schedules)
• SAP experience preferred.
• Excellent typing/data entry skills and the ability to work in varied computer programs.
• Excellent verbal and written communication skills.  Ability to effectively communicate with internal and external customers.
• Ability to work in a Call Center phone & electronic queue environment.
• Ability to effectively perform in a fast-paced and deadline driven environment.
• Attention to detail, strong follow up skills; and proven ability to produce quality work.
• Analytical experience a plus

All your information will be kept confidential according to EEO guidelines.