Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Our intelligent retail solutions are built upon 49 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf.  Our customers include many of today’s top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores.  Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.  

EEO AAP Employer/Vet/Disabled 
Drug Free Workplace

The Customer Account Specialist, at our Canton Location, is responsible to accurately process and manage customer’s orders, along with being the main line of contact with our customers, supply chain, and sales management teams.

*This is not a call-center position*

Job Responsibilities

• Manage orders that are received through EDI and email.

• Process any adjustments, changes, and orders in a timely manner following company guidelines.

• Maintains up-to-date customer profiles. 

• Communicates directly with sales team members about any order related issues concerning possible delays related to back orders or credit issues. 

• Monitors open order status/progress to ensure on-time shipment completion. 

• Works with Billing Team to ensure timely invoicing based on customer billing requirements. 

• Order tracking and resolution for freight issues as needed. 

• Address customer inquiries. 

• Building and maintain relationship with customer and sales team.

• Learn and understand Alpha products. 

• Attends meetings with Sales and Customer as needed.

• Attends required Customer Service training.

Education

• High School Diploma or equivalent.    Associates or Bachelor’s Degree in Business is preferred.

Experience

• 1+ year of customer service experience is preferred.
• Experience dealing directly with large Retail’s Purchasing and / or Loss Prevention Department is a plus.

Knowledge, Skills, & Abilities

• Strong computer skills – intermediate level Excel skills required
• SAP or equivalent sales order processing systems experience preferred.
• Excellent verbal & written communication skills.  Ability to effectively communicate with internal & external customers across all levels of an organization.
• Strong attention to details. 
• Problem-solving skills.
• Ability to work in a team environment.
• Ability to accurately enter data.
• Ability to work under pressure, multi task and meet deadlines.
• Professional business demeanor.
• Domestic transportation knowledge.
• Bi-Lingual in Spanish is a plus.

All your information will be kept confidential according to EEO guidelines.