Global Customer Specialist

  • Dallas, TX, United States
  • Full-time

Company Description

Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Our intelligent retail solutions are built upon 49 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf.  Our customers include many of today’s top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores.  Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.  

EEO AAP Employer/Vet/Disabled 
Drug Free Workplace

Job Description

As an ALS expert, provide subject matter, technical, and project-based advice, support, and guidance towards clients, colleagues and production-locations to ensure maximum customer satisfaction, quality, and profitability.

  • Represents Checkpoint for existing customers/accounts and builds and maintains a relevant network within these customers/accounts.

  • Acts as the first point of contact for accounts and manages the customer relationship at operational level.

  • Negotiates and advises on technical and commercial possibilities, within existing contractual agreements, identifies opportunities for more or new business and forwards them to the right person.

  • Supervises project-based assignments (product activation, on boarding, updates, tests, approvals) in accordance with contractual agreements made by key account management.

  • Understands how to connect customers/accounts, production sites and Checkpoint with each other, has insight and overview of the process and knows when and which internal department (production locations, E-commerce on boarding team, customer service, Sales) needs to be involved.

  • Engage global customer service teams to ensure all customer requirements (including customer specifications, product (technical and graphical) requirements and delivery time) are understood, met, and communicated back to the customer.

  • Working with E-Commerce (Check-Net) on boarding team, support effective customer requirements gathering for variable data/e-commerce program – new programs and updates to existing programs.

  • Ensures that the design, the price proposal, and the sample are approved in time.

  • Keeps track on the output in terms of time, quality and budget.

  • Conduct meetings and coordinates with all project stakeholders (sales, production locations, customer, customer service, on boarding team, QC) on progress, issues, solutions and desired participation.

  • Align ongoing customer prognoses and stock requirements with worldwide production sites.

  • Discusses the performance with the customer/account and communicates in a timely and careful manner if the agreements cannot be met.

  • Ensures that the development meets the essential workflow SOPs.

  • Ensures timely, complete and correct administrative recording of assignments.
  • Keeps customer data, customer-specific product and process knowledge and 'program books' up-to-date in the customer information system.

  • Provides an update on product portfolio where desired.

  • Makes well-organized and relevant reports and analysis.

     

Qualifications

  • A Bachelor’s degree, but will consider candidates with an equivalent combination of education and retail/apparel trim packaging industry experience.

  • Minimum 5 years of experience in sales, product support or customer service. 

  • Demonstrated working knowledge of apparel trim packaging (hangtags, woven labels, etc.).

  • In depth knowledge of a product or production method (e’g woven labels or offset) a distinct advantage

  • Experience of successfully working in a global, multi-cultural environment is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.