Analyst I, Issuing Risk Monitoring

  • Full-time
  • Cost Center Hierarchy: Operations
  • CKO Department: Operations

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

 

Job Description

As an Analyst I, it will be required to work on a 24h/7 shift pattern system so as to ensure a 24hr coverage where you will be responsible to monitor suspicious transaction activities and resolve fraudulent cases. This means working with a rota, where your schedule can change from to time.

You will be directly reporting to the Team Lead, and you will be acting as a point of escalation and a subject matter expert to everything related to card transaction monitoring. You will work collaboratively with members of cross-functional stakeholders including but not limited to Risk, Compliance, Product, Engineering and Finance.

In this role, you will investigate customer activity across multiple platforms to identify any potential fraud risks so as to take immediate actions to mitigate any fraud risks.

 

What you will be doing:

  • Conducts ongoing transaction monitoring to identify potential risk and fraud activity.

  • Responsible to take vital action to mitigate fraud risk.

  • Perform transaction monitoring activity under limited supervision

  • Apply technical knowledge and skills to handle and resolve cases with limited guidance.

  • To respond to internal and external queries meticulously and under limited assistance.

  • Have the capacity to effectively develop self-management and seek opportunities to learn.

  • Attend ongoing training and remain abreast of current fraud trend.

  • Produce timely and accurate information for Senior Analyst or Team lead to assist in decision making processes, including escalating any investigative issues.

  • Provide insights and recommendations on improving quality or how to reach optimal efficiency in current processes.

  • Provide 24/7/365 transaction analysis on a 24/7 shift system, including weekends and public holidays.

 

Qualifications

About you:

  • Some relevant work experience in transaction processing or monitoring, risk analysis, investigation work, or customer service.

  • Strong collaborator, communicator with the ability to influence stakeholders across organisations.

  • Readiness to work with busy schedules and tight deadlines.

  • Fluent in English, French is a plus.

  • Degree educated or equivalent.

  • Understanding of Payment processing industry and/or e-commerce environment is a plus.

  • Experience in Fraud Monitoring is a plus.

  • Easily communicate with peers to develop professional relationships.

  • Have the capacity to complete assigned training and tasks efficiently by leveraging risk monitoring specific tools.

 

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

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