Card Issuing Onboarding Manager (Digital Payments)

  • Full-time
  • Cost Center Hierarchy: Operations
  • CKO Department: Operations

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Checkout.com is seeking a talented Card Issuing Onboarding Manager to join the adventure and support the business’s growing Issuing Onboarding team based in London. 

As an Onboarding Manager, you will work closely with clients to define their requirements while coordinating with internal stakeholders to launch the card programme. You will manage the entire end-to-end onboarding process, from pre-sales and initial scoping to implementation and handover to business-as-usual teams. This role offers unique exposure to our core business areas, fostering collaboration with key internal stakeholders.

This is a role in a growing team providing a great opportunity to work on a broad range of projects whilst giving you the scope to build your career in a leading fintech. 


What you will be doing:

  • Responsible for day to day interaction with internal teams (Commercial, Finance, Risk, Legal, Operations, Engineering and Product) involved in onboarding new Issuing clients. 
  • Management of the relationship with the client whilst the project is in progress
  • Serve as the main point of contact for customers throughout the implementation process, fostering relationships and gaining a deep understanding of their integration requirements.
  • Work with internal and external teams to ensure that deliverables and operational processes are implemented prior to putting an Issuing client live.
  • Create project plans to monitor the tasks of the project and communicate the progress to internal stakeholders.
  • Ensuring continuity of information in handover to Operations and Customer Support teams.
  • Working with partners such as Mastercard, Visa, Apple, Thales, Fime and Google to enable bespoke card issuing products. 
  • Building and enhancing onboarding processes to improve project delivery efficiency.

Qualifications

  • Strong project management / client delivery experience, with 4+ years experience working in the payments industry.
  • Proven track record of success in customer-facing project delivery and management roles.
  • Solid knowledge of the card issuing and payment processing industry, previous experience working with schemes, perso bureaus and digital wallet providers (Apple & Google Pay) is a plus.
  • Ability to manage internal and external stakeholders to deliver on projects and card programme launches.
  • Strong communication skills (interpersonal, verbal, presentation, written, email).
  • Ability to work under pressure and muti-task.
  • Adaptable to ambiguity and shifting priorities in a fast-paced environment.
  • Ability to approach problems in a qualitative manner, always working to find a solution.
  • Creates streamlined processes, aiming for simplicity and efficiency.
  • Expected to be hands on.  Not shy to get stuck in and roll your sleeves up.
     

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

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