Transaction Monitoring Coordinator

  • Full-time
  • CKO Department: Risk, Audit, and Compliance

Company Description is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

The role

Transaction Monitoring Coordinator At

The Transaction Monitoring Coordinator will work on different topics linked to KYC, AML and other compliance issues. You'll be reporting directly to the Manager, Financial Crime Compliance Monitoring.

You'll act as a point of escalation and a subject matter expert when it comes to all things related to transaction monitoring. You'll collaborate with cross-functional partners including but not limited to Legal, Product, Engineering, Risk, and Finance.

In this role, you'll investigate into customer activity across multiple platforms to identify any potential fraud and money-laundering risks, draft suspicious activity reports for your investigation in line with regulatory expectations, and file suspicious activity reports at scale.


How you’ll make an impact

  • Ensure transaction monitoring team is meeting our objectives and key results, including producing high quality investigations
  • Conducts ongoing transaction monitoring to identify potential risk and fraud activity
  • Responsible to take vital action to mitigate fraud risk
  • Connect with clients and merchants, by phone or emails, to request for information with regards to suspicions
  • Attend ongoing training and remains abreast of current fraud trend
  • Produce timely and accurate report for the manager or management team to assist in decision making processes, including raising any investigative issues
  • Scrutinize and identify suspicious transactions where appropriate
  • Review and analyze alerts in the transaction monitoring system against PEP and Sanctions Screening
  • Provide insights and recommendations on improving quality or how to reach optimal efficiency in current processes


What we’re looking for

  • Process oriented, always aiming for simplicity and efficiency
  • Strong collaborator, communicator with the ability to influence team members across organizations
  • Readiness to work with busy schedules and tight deadlines
  • Fluent in English and French
  • Degree educated or equivalent
  • Understanding of Payment processing industry and/or e-commerce environment is an advantage
  • Experience in Fraud Monitoring is a plus
  • Experience in Customer Service
  • Keen eye for details
  • Phenomenal teammate

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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