Senior Specialist, Workplace Experience

  • Full-time
  • CKO Department: People

Company Description

We're is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Binance, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Job Description

We are actively seeking a highly motivated and enthusiastic Senior Specialist of Workplace Management to manage our office functions across the MENA region. Based out of Dubai you will be responsible for all office related matters in this location in addition to our spaces in Saudi Arabia, Pakistan and Tel Aviv.   

You will take care of the smooth running and general happiness of our offices and colleagues, with a ‘can-do’ attitude, always thinking two steps ahead. Passion and enthusiasm will be key, driving forward new processes and procedures as we continue to scale. 

This role also provides a great opportunity for progression and growth.

What you will do: 


  • Serve as the first point of contact for all Workplace management matters in MENA
  • Manage all aspects of Workplace operations inclusive of space management, in-office experience, health and safety, visitors and security, maintenance, vendor management and local events.
  • Ensure key stakeholders in region and globally are kept well informed of all Workplace management operations
  • Drive strategic change in region for the Workplace management area to ensure operational excellence
  • Report on KPIs and SLAs across region
  • Team management (in person and remotely) 
  • Work with Workplace PMO on office renovations and/or relocations
  • Budget management for all MENA sites
  • Operate in line with all CKO Procurement policies
  • Manage third party vendors, ensuring SLAs and KPIs are developed and regularly reviewed.
  • Ensure we are legally compliant for all matters concerning health, safety and security in the region. 
  • Collaborate with the wider Workplace team on global initiatives and strategic projects. 
  • Administrator of the Workplace Service Desk, ensuring globally set  SLAs are met by team.


About You:

  • Demonstrable experience as a Workplace/Facilities management professional in a fast-paced, global start-up environment
  • Proven experience managing multi-site building operations cross borders
  • Solid understanding of building compliance and relevant legislation
  • Working knowledge of HVAC and M&E systems
  • Intermediate proficiency with MS Office, Excel, Outlook and Google Apps
  • Great interpersonal skills and ability to interact and communicate with influence
  • Proactive and solutions focused
  • Attention to detail and strong organizational skills
  • Strong vendor / contract management skills
  • Ability to handle administrative details independently while exercising good judgment in keeping team members and stakeholders informed
  • Hands-on, always ready to roll up your sleeves and go above and beyond for the team
  • Excellent written and communication skills
  • Arabic speaking preferable but not essential

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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